What users are saying about
2 Ratings
33 Ratings
2 Ratings
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Score 8 out of 100
33 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Ontraport
Customer data management / contact management
ConvergeHub
9.0
Ontraport
Workflow management
ConvergeHub
9.0
Ontraport
Territory management
ConvergeHub
8.0
Ontraport
Opportunity management
ConvergeHub
9.0
Ontraport
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Ontraport
Contract management
ConvergeHub
8.0
Ontraport
Quote & order management
ConvergeHub
9.0
Ontraport
Interaction tracking
ConvergeHub
8.0
Ontraport
Channel / partner relationship management
ConvergeHub
8.0
Ontraport

Customer Service & Support

ConvergeHub
7.0
Ontraport
Case management
ConvergeHub
7.0
Ontraport

Marketing Automation

ConvergeHub
9.0
Ontraport
Lead management
ConvergeHub
9.0
Ontraport
Email marketing
ConvergeHub
9.0
Ontraport

CRM Project Management

ConvergeHub
9.0
Ontraport
Task management
ConvergeHub
9.0
Ontraport
Billing and invoicing management
ConvergeHub
9.0
Ontraport
Reporting
ConvergeHub
9.0
Ontraport

CRM Reporting & Analytics

ConvergeHub
8.0
Ontraport
Pipeline visualization
ConvergeHub
8.0
Ontraport
Customizable reports
ConvergeHub
8.0
Ontraport

Customization

ConvergeHub
7.5
Ontraport
Custom fields
ConvergeHub
8.0
Ontraport
API for custom integration
ConvergeHub
7.0
Ontraport

Platform

ConvergeHub
9.0
Ontraport
Mobile access
ConvergeHub
9.0
Ontraport

Security

ConvergeHub
9.0
Ontraport
Role-based user permissions
ConvergeHub
9.0
Ontraport

Email & Online Marketing

ConvergeHub
Ontraport
8.2
WYSIWYG email editor
ConvergeHub
Ontraport
8.6
Dynamic content
ConvergeHub
Ontraport
9.3
Ability to test dynamic content
ConvergeHub
Ontraport
8.3
Landing pages
ConvergeHub
Ontraport
7.4
A/B testing
ConvergeHub
Ontraport
9.1
Mobile optimization
ConvergeHub
Ontraport
8.2
Email deliverability reporting
ConvergeHub
Ontraport
6.6
List management
ConvergeHub
Ontraport
6.7
Triggered drip sequences
ConvergeHub
Ontraport
9.7

Lead Management

ConvergeHub
Ontraport
6.5
Lead nurturing
ConvergeHub
Ontraport
8.1
Lead scoring and grading
ConvergeHub
Ontraport
5.2
Data quality management
ConvergeHub
Ontraport
5.8
Automated sales alerts and tasks
ConvergeHub
Ontraport
6.7

Campaign Management

ConvergeHub
Ontraport
7.6
Calendaring
ConvergeHub
Ontraport
6.2
Event/webinar marketing
ConvergeHub
Ontraport
8.9

Social Media Marketing

ConvergeHub
Ontraport
7.1
Social sharing and campaigns
ConvergeHub
Ontraport
7.1
Social profile integration
ConvergeHub
Ontraport
7.2

Reporting & Analytics

ConvergeHub
Ontraport
8.3
Dashboards
ConvergeHub
Ontraport
8.8
Standard reports
ConvergeHub
Ontraport
6.3
Custom reports
ConvergeHub
Ontraport
9.7

Platform & Infrastructure

ConvergeHub
Ontraport
7.8
API
ConvergeHub
Ontraport
6.4
Role-based workflow & approvals
ConvergeHub
Ontraport
8.9
Customizability
ConvergeHub
Ontraport
9.7
Integration with Salesforce.com
ConvergeHub
Ontraport
7.3
Integration with Microsoft Dynamics CRM
ConvergeHub
Ontraport
7.3
Integration with SugarCRM
ConvergeHub
Ontraport
7.3

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

ConvergeHub

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

ConvergeHub

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

ConvergeHub

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Ontraport
6.5

Likelihood to Renew

ConvergeHub
Ontraport
9.1

Usability

ConvergeHub
Ontraport
7.8

Performance

ConvergeHub
Ontraport
7.7

Support Rating

ConvergeHub
Ontraport
9.0

In-Person Training

ConvergeHub
Ontraport
9.1

Implementation Rating

ConvergeHub
Ontraport
9.1

Scalability

ConvergeHub
Ontraport
8.2

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