What users are saying about
2 Ratings
29 Ratings
2 Ratings
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Score 8 out of 100
29 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Platform, Security
  • Vtiger ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization

Sales Force Automation

8.3

ConvergeHub

83%
7.6

Vtiger

76%
ConvergeHub ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.3
83%
7 Ratings

Workflow management

9.0
90%
1 Rating
6.7
67%
7 Ratings

Territory management

8.0
80%
1 Rating
N/A
0 Ratings

Opportunity management

9.0
90%
1 Rating
6.7
67%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
7.5
75%
7 Ratings

Contract management

8.0
80%
1 Rating
7.0
70%
5 Ratings

Quote & order management

9.0
90%
1 Rating
7.4
74%
5 Ratings

Interaction tracking

8.0
80%
1 Rating
9.6
96%
5 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
N/A
0 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
8.5

Vtiger

85%
Vtiger ranks higher in 2/2 features

Case management

7.0
70%
1 Rating
8.0
80%
5 Ratings

Help desk management

N/A
0 Ratings
9.0
90%
5 Ratings

Marketing Automation

9.0

ConvergeHub

90%
9.5

Vtiger

95%
Vtiger ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
9.4
94%
5 Ratings

Email marketing

9.0
90%
1 Rating
9.6
96%
5 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.7

Vtiger

87%
ConvergeHub ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.0
80%
5 Ratings

Billing and invoicing management

9.0
90%
1 Rating
9.2
92%
6 Ratings

Reporting

9.0
90%
1 Rating
9.0
90%
6 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
9.5

Vtiger

95%
Vtiger ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
10.0
100%
5 Ratings

Customizable reports

8.0
80%
1 Rating
9.6
96%
6 Ratings

Forecasting

N/A
0 Ratings
9.0
90%
5 Ratings

Customization

7.5

ConvergeHub

75%
7.8

Vtiger

78%
Vtiger ranks higher in 2/3 features

Custom fields

8.0
80%
1 Rating
7.8
78%
7 Ratings

API for custom integration

7.0
70%
1 Rating
7.2
72%
5 Ratings

Custom objects

N/A
0 Ratings
8.4
84%
6 Ratings

Platform

9.0

ConvergeHub

90%
5.0

Vtiger

50%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
5.0
50%
5 Ratings

Security

9.0

ConvergeHub

90%
8.5

Vtiger

85%
ConvergeHub ranks higher in 1/1 features

Role-based user permissions

9.0
90%
1 Rating
8.5
85%
7 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
6.0

Vtiger

60%
Vtiger ranks higher in 1/1 features

Social engagement

N/A
0 Ratings
6.0
60%
4 Ratings

Attribute Ratings

  • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
7.5

Vtiger

75%
7 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
9.0

Vtiger

90%
2 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Geoff Yeagley | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Nomar Norono | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$28 per month per user

Vtiger Editions & Modules

Edition
One Professional - Standard$421
One Enterprise - Standard$581
One Professional - Single App$281
One Enterprise - Single App$421
  1. per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Anonymous | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Geoff Yeagley | TrustRadius Reviewer

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