What users are saying about
2 Ratings
23 Ratings
2 Ratings
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Score 8 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Vtiger
7.7
Customer data management / contact management
ConvergeHub
9.0
Vtiger
8.5
Workflow management
ConvergeHub
9.0
Vtiger
6.8
Territory management
ConvergeHub
8.0
Vtiger
Opportunity management
ConvergeHub
9.0
Vtiger
6.8
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Vtiger
7.4
Contract management
ConvergeHub
8.0
Vtiger
7.3
Quote & order management
ConvergeHub
9.0
Vtiger
7.8
Interaction tracking
ConvergeHub
8.0
Vtiger
9.5
Channel / partner relationship management
ConvergeHub
8.0
Vtiger

Customer Service & Support

ConvergeHub
7.0
Vtiger
7.9
Case management
ConvergeHub
7.0
Vtiger
7.5
Help desk management
ConvergeHub
Vtiger
8.3

Marketing Automation

ConvergeHub
9.0
Vtiger
9.2
Lead management
ConvergeHub
9.0
Vtiger
9.0
Email marketing
ConvergeHub
9.0
Vtiger
9.5

CRM Project Management

ConvergeHub
9.0
Vtiger
8.8
Task management
ConvergeHub
9.0
Vtiger
8.0
Billing and invoicing management
ConvergeHub
9.0
Vtiger
9.3
Reporting
ConvergeHub
9.0
Vtiger
9.0

CRM Reporting & Analytics

ConvergeHub
8.0
Vtiger
9.5
Pipeline visualization
ConvergeHub
8.0
Vtiger
10.0
Customizable reports
ConvergeHub
8.0
Vtiger
9.6
Forecasting
ConvergeHub
Vtiger
9.0

Customization

ConvergeHub
7.5
Vtiger
7.9
Custom fields
ConvergeHub
8.0
Vtiger
7.8
API for custom integration
ConvergeHub
7.0
Vtiger
7.3
Custom objects
ConvergeHub
Vtiger
8.6

Platform

ConvergeHub
9.0
Vtiger
5.5
Mobile access
ConvergeHub
9.0
Vtiger
5.5

Security

ConvergeHub
9.0
Vtiger
8.7
Role-based user permissions
ConvergeHub
9.0
Vtiger
8.7

Social CRM

ConvergeHub
Vtiger
6.0
Social engagement
ConvergeHub
Vtiger
6.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Vtiger
7.6

Support Rating

ConvergeHub
Vtiger
9.0

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