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Vtiger All-In-One is fast, user-friendly, and customizable
June 04, 2019

Vtiger All-In-One is fast, user-friendly, and customizable

Nomar Norono | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Vtiger

Since day one, GB Advisors did an extended research in finding the best CRM for them. They decided to go with Vtiger All-In-One. They use it on all the departments and areas. From sales to support and even marketing. It manages all the logistics and internal proceses. It really helps with the organization and coordination of the projects, specially keeping the track of ticketing, leads, and opportunities.
  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
  • Switching among subgroups could be a bit simpler.
  • The Mobile App should have more options.
  • Document customization is difficult sometimes.
  • I managed to increase my production by 20% each month.
  • We increased the number of new clients each year.
  • Clients were satisfied by our support team.
The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful.
In my area, Sales, it is very effective, especially if you want to track if a link or an email was opened. I can organize and customize all the stages of the sales cycle. I find the reports very useful. Each month I can visualize the record of my team through graphics and statistics. And to be honest, with Vtiger you can run the entire process. From the initial call, booking demos, implementation and more.

Vtiger Feature Ratings

8.1
Customer data management / contact management
8
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
7
Quote & order management
7
Interaction tracking
10
8.5
Case management
8
Help desk management
9
10.0
Lead management
10
Email marketing
10
8.7
Task management
8
Billing and invoicing management
9
Reporting
9
9.7
Forecasting
9
Pipeline visualization
10
Customizable reports
10
7.3
Custom fields
8
Custom objects
8
API for custom integration
6
8.0
Role-based user permissions
8
6.0
Social engagement
6
Integrations with 3rd-party Software ()
Not Rated
5.0
Mobile access
5