What users are saying about
17 Ratings
17 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez profile photo

Feature Rating Comparison

Sales Force Automation

Vtiger
8.4
Customer data management / contact management
Vtiger
9.2
Workflow management
Vtiger
7.9
Opportunity management
Vtiger
8.0
Integration with email client (e.g., Outlook or Gmail)
Vtiger
7.1
Contract management
Vtiger
9.2
Quote & order management
Vtiger
8.2
Interaction tracking
Vtiger
8.8

Customer Service & Support

Vtiger
7.2
Case management
Vtiger
7.1
Help desk management
Vtiger
7.4

Marketing Automation

Vtiger
8.6
Lead management
Vtiger
8.1
Email marketing
Vtiger
9.0

CRM Project Management

Vtiger
8.4
Task management
Vtiger
8.0
Billing and invoicing management
Vtiger
8.0
Reporting
Vtiger
9.0

CRM Reporting & Analytics

Vtiger
7.9
Forecasting
Vtiger
7.1
Pipeline visualization
Vtiger
9.0
Customizable reports
Vtiger
7.7

Customization

Vtiger
7.9
Custom fields
Vtiger
7.8
Custom objects
Vtiger
8.4
API for custom integration
Vtiger
7.6

Social CRM

Vtiger
3.9
Social engagement
Vtiger
3.9

Platform

Vtiger
7.8
Mobile access
Vtiger
7.8

Security

Vtiger
8.9
Role-based user permissions
Vtiger
8.9

Pros

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley profile photo

Cons

  • Confusing - Finding where to put information can be confusing at times and can lead to frustration.
  • Reporting - While the ability to create a ton of reports is nice, navigating the reporting tool is a bit overwhelming, especially in the beginning.
  • CRM Notifications - I am a bit old school in that I want to be able to schedule a time to follow up with someone in our CRM system at a specific data and time and receive a pop-up notification when that time comes. With vTiger, I have not found a way to do this and when I ask to be notified, I get notified instantly, not at the time I want to follow up.
Geoff Yeagley profile photo

Support

Vtiger9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen profile photo

Alternatives Considered

The selection of vTiger was done by my management team to be able to see invoicing status in Quickbooks. Unfortunately, this feature has never worked but I think this might be a problem on our end, not a vTiger issue. We looked at Salesforce, HubSpot CRM, and ACT before making the switch to vTiger
Geoff Yeagley profile photo

Return on Investment

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Geoff Yeagley profile photo

Pricing Details

Vtiger

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*
1.  / user / month
Vtiger Editions & Modules
Vtiger
Edition
Sales Starter
$101
Sales Professional
$201
Support Starter
$101
Support Professional
$201
Ultimate
$301
1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.