What users are saying about
20 Ratings
20 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Geoff Yeagley profile photo

Feature Rating Comparison

Sales Force Automation

Vtiger
8.0
Customer data management / contact management
Vtiger
8.8
Workflow management
Vtiger
7.1
Opportunity management
Vtiger
7.3
Integration with email client (e.g., Outlook or Gmail)
Vtiger
7.3
Contract management
Vtiger
8.0
Quote & order management
Vtiger
8.2
Interaction tracking
Vtiger
9.3

Customer Service & Support

Vtiger
7.1
Case management
Vtiger
6.9
Help desk management
Vtiger
7.3

Marketing Automation

Vtiger
8.9
Lead management
Vtiger
8.4
Email marketing
Vtiger
9.3

CRM Project Management

Vtiger
8.7
Task management
Vtiger
8.0
Billing and invoicing management
Vtiger
9.2
Reporting
Vtiger
9.0

CRM Reporting & Analytics

Vtiger
9.1
Forecasting
Vtiger
8.2
Pipeline visualization
Vtiger
9.6
Customizable reports
Vtiger
9.4

Customization

Vtiger
8.1
Custom fields
Vtiger
7.9
Custom objects
Vtiger
9.0
API for custom integration
Vtiger
7.4

Social CRM

Vtiger
5.1
Social engagement
Vtiger
5.1

Platform

Vtiger
6.8
Mobile access
Vtiger
6.8

Security

Vtiger
8.8
Role-based user permissions
Vtiger
8.8

Pros

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley profile photo

Cons

Vtiger

  • Switching among subgroups could be a bit simpler.
  • The Mobile App should have more options.
  • Document customization is difficult sometimes.
Nomar Norono profile photo

Support

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen profile photo

Alternatives Considered

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono profile photo

Return on Investment

Vtiger

  • I managed to increase my production by 20% each month.
  • We increased the number of new clients each year.
  • Clients were satisfied by our support team.
Nomar Norono profile photo

Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

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