Vtiger: a wonderful compromise
January 31, 2019
Vtiger: a wonderful compromise
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vtiger
We have used three different CRMs in our small business. We currently use VTiger because it combines email integration, email campaign tools, quote capability, invoicing, and payment capability into one tool. This avoids a lot of duplication and allows our salespeople to carry the customer through the entire process. Other CRMs required add-ons and exporting to other services in order to meet our sales and marketing needs.
- VTiger doesn't do anything exceptionally well, but it is adequate for about everything.
- The price for VTiger is quite good.
- It is reasonably easy to configure and use.
- The user interface is sometimes cumbersome. It is definitely evident that UI maturity is not top-of-mind to the developers.
- The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating.