Conversica provides lead management software for marketing, inside sales and sales groups.
$1,499
per installation
Google Cloud Speech-to-Text
Score6 out of 10
N/A
Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain insights from customer interactions to improve service.
$0.02
per min
Pricing
Conversica
Google Cloud Speech-to-Text
Editions & Modules
Starter Edition
$1,499
per installation
Speech-to-Text V2 API
$0.016
per min
Speech-to-Text V1 API
$0.024
per min
Offerings
Pricing Offerings
Conversica
Google Cloud Speech-to-Text
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.
Speech-to-Text V1 API
V1 offers data residency for multi region only. Models include short, long, phone call, and video. V1 does not include audit logging. New customers get $300 in free credits and 60 minutes for transcribing and analyzing audio free per month, not charged against your credits.
Speech-to-Text V2 API
V2 offers data residency for multi and single region. Models include short, long, telephony, video, and Chirp. V2 does include audit logging and support for customer managed encryption keys.
Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Real-time meeting notes for the smaller group audience. Strong language coverage of over 125+ languages. Handles mobile phone recordings and environmental noise effectively. Fast transcription turnaround also supports phrases, which improves industry-specific terminology. Generating QA/compliance audit logs. Also builds the sentences with accurate punctuation and sentence boundaries. It has vast global support centers whose primary focus in resolving customer issues and help multinational engineering in building great products
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
Conversica is also useful in weeding out leads that are not strong.
Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Integration outside of the google eco system is challenging here.
Google Cloud Speech-to-Text works only with active internet connection if the internet bandwidth is low it effect the transcription process and can lead to data inaccuracy.
In terms of the pricing also this is at higher range which all the companies cannot afford like small scale organisation if they would like to use the tool they would look over the price to make the decision. Reducing the price can increase the product usage more
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The reasoning behind my 10 is that the UI is very intuitive; I didn't require any formal training to use it. Google's speech-to-text is not just a conversion tool; it helps automate mundane tasks, saves time, and has an almost human-like understanding.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Google Cloud Speech-to-Text outperformed its competitors significantly in terms of accuracy, surpassing any other product available. Additionally, its support for multiple languages was unrivaled in the market. Moreover, for clients with robust bandwidth, Google Cloud Speech-to-Text offered real-time transcription capabilities, enabling users to transcribe live audio streams with minimal delay.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
