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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Conversica

    Score4 out of 10
    Mid-Size Companies (51-1,000 employees)
    Conversica provides lead management software for marketing, inside sales and sales groups.

    $1,499

    per installation

    Microsoft Copilot Studio

    Score8.4 out of 10
    N/AMicrosoft Copilot Studio is a low-code tool that empowers users to build their copilots or customize Microsoft Copilot. With its conversational capabilities, including custom GPTs, generative AI plugins, and manual topics, Copilot Studio is a platform that can be adapted to suit a range of use cases. Microsoft Copilot Studio provides an end-to-end lifecycle for standalone copilots and customizations through a single web-based experience. This allows users to build, deploy,…

    $200

    per month per month/tenant for 25,000 messages. You can purchase additional packs.

    Pricing
    ConversicaMicrosoft Copilot Studio
    Editions & Modules
    Starter Edition
    $1,499
    per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    ConversicaMicrosoft Copilot Studio
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.For building a copilot: $200 per month/tenant for 25,000 messages. Additional packs available. For customizing Copilot for Microsoft 365: Copilot Studio is included in the $30 user license.
    More Pricing Information
    Best Alternatives
    ConversicaMicrosoft Copilot Studio
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Piper the AI SDR by Qualified
    Score8.9 out of 10
    Azure AI Bot Service
    Score7.9 out of 10
    Enterprises
    No answers on this topic
    Azure AI Bot Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConversicaMicrosoft Copilot Studio
    Likelihood to Recommend
    9.3
    (95 ratings)
    9.4
    (3 ratings)
    Likelihood to Renew
    8.5
    (6 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    9.4
    (3 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.9
    (73 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.1
    (49 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    ConversicaMicrosoft Copilot Studio
    Likelihood to Recommend
    Conversica
    Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
    Incentivized
    Read full review
    Microsoft
    It has performed exceptionally well where I have required deep contextual understanding , multi deimension analysis or web research. Recently it helped me in the implementation of SAP Project. It helped to prepare documentation like business blue prints, conduct workshops. Understand business requirement with the help of reviewing the information by summarizing.
    Incentivized
    Read full review
    Pros
    Conversica
    • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
    • Conversica is also useful in weeding out leads that are not strong.
    • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
    Incentivized
    Read full review
    Microsoft
    • Agentic workflows
    • AI chatbots
    • Deploying via Teams
    • Multiple knowledge sources
    Incentivized
    Read full review
    Cons
    Conversica
    • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
    • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
    • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
    Incentivized
    Read full review
    Microsoft
    • Ability to combine multiple sources in one query (indexing)
    • SharePoint integration - word count limit detrimental
    • Clearer communication and understanding of features and limitations
    Incentivized
    Read full review
    Likelihood to Renew
    Conversica
    Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
    Read full review
    Microsoft
    At first, it stands out in integrating with the Microsoft ecosystem like Teams, Word, and Outlook. It makes simple for creation and deployment of AI agents and tools with out heavy coding. Great for the purpose of creating AI chat bots for regular tasks. It is excellent for quickly running mock demos.
    Incentivized
    Read full review
    Usability
    Conversica
    Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
    Incentivized
    Read full review
    Microsoft
    I would give 9 as it works well for us by utilizing the agentic part we are able to utilize the capabilities of copilot studio, If the billing structure and hallucinations can be corrected I would have given 10 as well. I would recommend everyone to give it a try if you want to up your game in Agentic AI with clients.
    Read full review
    Performance
    Conversica
    No answers on this topic
    Microsoft
    No performance issue till date.
    Incentivized
    Read full review
    Support Rating
    Conversica
    Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Online Training
    Conversica
    No answers on this topic
    Microsoft
    We had an excellent experience during the online training of Microsoft Copilot Studio. We were given training which included complete informations in the session. The session include the how we can use it. It gave us the complete guide. We had recorded sessions for future reference.
    Incentivized
    Read full review
    Implementation Rating
    Conversica
    The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    Conversica
    I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
    Incentivized
    Read full review
    Microsoft
    It is worldwide accepted and we already have the workspace and other tools from Microsoft family which compels us to go for copilot rather than google as it gives you wide range to explore in other areas in the same workspace. Rating and worldwide acceptance is more for Microsoft when compared to any other tool with respect to Agentic AI platform.
    Read full review
    Scalability
    Conversica
    No answers on this topic
    Microsoft
    As it is low code it empowers everyone even with non technical person to create and deploy and publish the custom agents. Then agents can operate and plan, learn and scale the complex and challenging tasks across the entire business process. It helps to connect with data and take respective action.
    Incentivized
    Read full review
    Professional Services
    Conversica
    No answers on this topic
    Microsoft
    Not used.
    Incentivized
    Read full review
    Return on Investment
    Conversica
    • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
    • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
    Incentivized
    Read full review
    Microsoft
    • Speed of delivery
    • Scale of deployment
    • Increase of access
    Incentivized
    Read full review
    ScreenShots

    Conversica Screenshots

    Screenshot of Dashboard showing an overview of important metrics, like response rates, hot leads and top-performing lead sources

    Microsoft Copilot Studio Screenshots

    Screenshot of Microsoft Copilot Studio - WorkflowScreenshot of Microsoft Copilot Studio - ChatScreenshot of Microsoft Copilot Studio - Conversational AIScreenshot of Microsoft Copilot Studio - ActionsScreenshot of Microsoft Copilot Studio - AnalyticsScreenshot of Microsoft Copilot Studio - Conversation