Convio Luminate (discontinued) vs. DonorDock

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.

Incentivized

DonorDock is probably the best nonprofit CRM for small to medium sized nonprofits, when you consider features, use-ability, and value. For most organizations, it’s going to have everything you need to get the job done. For very large organizations ($4 million raised through fundraising annually), or those where money is no object, and they want something 100% custom-built, it is not the best choice.

• Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

Incentivized

• Fast customer service response
• Easy to use platform
• Track the email open rate and link click number

Incentivized

• Big Investment
• It's a sales program with a donation management overlay so it has some troubles around reporting.

Incentivized

• Customized Reporting
• Dynamic Tagging

The platform is easy to use and the step-by-step instruction was helpful!

Incentivized

Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.

Incentivized

Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.

Incentivized

I’ve looked at nearly every other tool on the market, and DonorDock is my favorite right now, especially for smaller nonprofits. It is better because it has focused on making day to day tasks easy. I know a lot of friends dread using their other CRMs, but I actually like using DonorDock.

Choosing a system is a big decision, and you want to make the right one. No software is perfect, but this is the best one I’ve personally seen: DonorDock is not only easier to use, but it also has great features to retain donors better, and it is much more affordable than the other options out there. Would definitely recommend getting a demo and checking it out for yourself. http://www.donordock.com/donordock-demo

• Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

Incentivized

• Greater engagement across the organization with our CRM
• Greater engagement with donors.