Convio Luminate (discontinued) vs. DonorDock

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
DonorDock
Score 7.6 out of 10
Small Businesses (1-50 employees)
DonorDock in Fargo offers their eponymous CRM, a solution designed to help Nonprofits save time and raise more funds with a centralized system of record and fundraising toolset.
$89
per month
Pricing
Convio Luminate (discontinued)DonorDock
Editions & Modules
No answers on this topic
Free Forever
$0
per month
Lite
$89
per month
Essentials
$129
per month
Professional
$239
per month
Offerings
Pricing Offerings
Convio Luminate (discontinued)DonorDock
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited Contact - no contracts
More Pricing Information
Community Pulse
Convio Luminate (discontinued)DonorDock
Top Pros
Top Cons
Features
Convio Luminate (discontinued)DonorDock
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Convio Luminate (discontinued)
-
Ratings
DonorDock
9.1
1 Ratings
53% above category average
Constituent engagement and marketing00 Ratings9.11 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Convio Luminate (discontinued)
-
Ratings
DonorDock
7.3
1 Ratings
17% above category average
Reporting and data visualization00 Ratings7.31 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Convio Luminate (discontinued)
-
Ratings
DonorDock
9.1
1 Ratings
61% above category average
Online donation options00 Ratings9.11 Ratings
Text and phone donations00 Ratings9.11 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Convio Luminate (discontinued)
-
Ratings
DonorDock
8.8
1 Ratings
26% above category average
Role-based user permissions00 Ratings9.11 Ratings
Mobile access00 Ratings8.21 Ratings
Integrations00 Ratings9.11 Ratings
Best Alternatives
Convio Luminate (discontinued)DonorDock
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Convio Luminate (discontinued)DonorDock
Likelihood to Recommend
5.0
(2 ratings)
9.1
(2 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Convio Luminate (discontinued)DonorDock
Likelihood to Recommend
Discontinued Products
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Read full review
DonorDock
DonorDock is probably the best nonprofit CRM for small to medium sized nonprofits, when you consider features, use-ability, and value. For most organizations, it’s going to have everything you need to get the job done. For very large organizations ($4 million raised through fundraising annually), or those where money is no object, and they want something 100% custom-built, it is not the best choice.
Read full review
Pros
Discontinued Products
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
Read full review
DonorDock
  • Ease of Use
  • Donor Profiles
  • Email to Lists
  • Integrated Communication System
Read full review
Cons
Discontinued Products
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
Read full review
DonorDock
  • Does not include e-commerce functionality
  • Does not include built in auction tools, but they can be integrated
Read full review
Support Rating
Discontinued Products
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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DonorDock
No answers on this topic
Alternatives Considered
Discontinued Products
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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DonorDock
DonorDock is a better fit for financially challenged nonprofits that are still looking for a powerful tool.
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Return on Investment
Discontinued Products
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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DonorDock
  • Better donor retention
  • More new donors through better donor tracking
  • Increase in our monthly donors
  • Increase in gift amounts through better donor relationships
Read full review
ScreenShots

DonorDock Screenshots

Screenshot of DonorDock's built-in email and text message marketing suite, used to send emails, texts, and track opens and clicks. To keep an existing solution, DonorDock integrates with popular tools, so data stays synced and up to date.Screenshot of DonorDock's contact, gift, and activities tracking. Information can be shared out to a team.Screenshot of reports that can be run in seconds, and customized to give exactly the desired information.Screenshot of Screenshot of Screenshot of