18 Ratings
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Score 6 out of 100
1 Rating
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Score 10 out of 100

Attribute Ratings

  • DonorDock is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

Blackbaud Luminate CRM & Analytics (discontinued)

50%
2 Ratings
10.0

DonorDock

100%
1 Rating

Support Rating

1.0

Blackbaud Luminate CRM & Analytics (discontinued)

10%
2 Ratings

DonorDock

N/A
0 Ratings

Likelihood to Recommend

Blackbaud

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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DonorDock

DonorDock is probably the best nonprofit CRM for small to medium sized nonprofits, when you consider features, use-ability, and value. For most organizations, it’s going to have everything you need to get the job done. For very large organizations ($4 million raised through fundraising annually), or those where money is no object, and they want something 100% custom-built, it is not the best choice.
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Pros

Blackbaud

  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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DonorDock

  • Easy to use, simple, fast
  • Built in recommendations and notifications
  • Easy reporting
  • Online giving
  • Affordable
  • Simple to get started
  • Scalable as we grow
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Cons

Blackbaud

  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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DonorDock

  • Does not include e-commerce functionality
  • Does not include built in auction tools, but they can be integrated
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Pricing Details

Blackbaud Luminate CRM & Analytics (discontinued)

Starting Price

Editions & Modules

Blackbaud Luminate CRM & Analytics (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DonorDock

    Starting Price

    $39 per month

    Editions & Modules

    DonorDock editions and modules pricing
    EditionModules
    Starter$391
    Essentials852
    Professional1493

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $99-$699

    Additional Details

    Support Rating

    Blackbaud

    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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    DonorDock

    No answers on this topic

    Alternatives Considered

    Blackbaud

    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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    DonorDock

    I’ve looked at nearly every other tool on the market, and DonorDock is my favorite right now, especially for smaller nonprofits. It is better because it has focused on making day to day tasks easy. I know a lot of friends dread using their other CRMs, but I actually like using DonorDock.
    Choosing a system is a big decision, and you want to make the right one. No software is perfect, but this is the best one I’ve personally seen: DonorDock is not only easier to use, but it also has great features to retain donors better, and it is much more affordable than the other options out there. Would definitely recommend getting a demo and checking it out for yourself. http://www.donordock.com/donordock-demo
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    Return on Investment

    Blackbaud

    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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    DonorDock

    • Better donor retention
    • More new donors through better donor tracking
    • Increase in our monthly donors
    • Increase in gift amounts through better donor relationships
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