Convio Luminate (discontinued) vs. FrontStream Panorama

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
FrontStream Panorama
Score 3.0 out of 10
N/A
FrontStream boasts over 20,000 nonprofits and socially-minded companies as users, to power their auctions, charity events, peer-to-peer and online fundraising, and employee giving. Panorama's interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the…
$900
per year
Pricing
Convio Luminate (discontinued)FrontStream Panorama
Editions & Modules
No answers on this topic
Panorama Pro
$900
per year
Panorama Enterprise
Request Quote
Offerings
Pricing Offerings
Convio Luminate (discontinued)FrontStream Panorama
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Convio Luminate (discontinued)FrontStream Panorama
Best Alternatives
Convio Luminate (discontinued)FrontStream Panorama
Small Businesses
Bonterra Network for Good
Bonterra Network for Good
Score 9.5 out of 10
Bonterra Network for Good
Bonterra Network for Good
Score 9.5 out of 10
Medium-sized Companies
Bloomerang CRM
Bloomerang CRM
Score 9.1 out of 10
OneCause
OneCause
Score 8.9 out of 10
Enterprises
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Convio Luminate (discontinued)FrontStream Panorama
Likelihood to Recommend
5.0
(2 ratings)
8.0
(3 ratings)
Support Rating
1.0
(1 ratings)
1.0
(1 ratings)
User Testimonials
Convio Luminate (discontinued)FrontStream Panorama
Likelihood to Recommend
Discontinued Products
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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FrontStream
Given the experience I have had this year, I couldn't recommend any part of their service. The product doesn't function as advertised and they don't communicate with customers to let them know what they are doing to fix it. It is a level of service that is completely unacceptable on every level.
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Pros
Discontinued Products
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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FrontStream
  • FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
  • FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
  • FrontStream Panorama allows you to pull reports and customize and save reports you might use often.
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Cons
Discontinued Products
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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FrontStream
  • Looks dated in my opinion.
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Support Rating
Discontinued Products
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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FrontStream
They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.
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Alternatives Considered
Discontinued Products
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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FrontStream
We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.
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Return on Investment
Discontinued Products
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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FrontStream
  • Saves staff time
  • Increases donor participation
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ScreenShots