Copper CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Copper	Score 8.5 out of 10	N/A	Copper is a customer relationship management (CRM) built as an integration into Google Apps.	$12 per month per user

Pricing

Copper CRM

Editions & Modules

Starter - Paid Annually: $9.00
per month per user
Basic - Paid Annually: $23.00
per month per user
Professional - Paid Annually: $59.00
per month per user
Business - Paid Annually: $99.00
per month per user

Offerings

Pricing Offerings
Copper
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Up to 15% discount for annual pricing.

More Pricing Information

Community Pulse
	Copper CRM
Considered Both Products	Copper Verified User Manager Chose Copper CRM Very good in terms of price but it does need to incorporate more of the basic features which these companies offer as standard. The reporting needs improvement, things like creating lists on clients is quite difficult compared to HubSpot. You should be able to create lists … Incentivized Helpful? Chris Hagerbaumer Executive Director Chose Copper CRM Salesforce can be overkill depending on your organization's needs and is not as intuitive to use as Copper. Moreover, for us, the integration with the Google Suite makes Copper shine. Incentivized Helpful? Brian Goldberg Brand Creation & Protection Chose Copper CRM Copper CRM does work for me as I am google dependant and the synchronisation is really effective. The others assist in marketing perhaps in an easier manner. Helpful? Verified User Administrator Chose Copper CRM Salesforce is very complicated and I found reports were difficult to come by. Copper's interface is easier to use and I feel if we change staff, it won't be difficult to get them up to speed. Helpful? JP Jordyn Pennington Operations Manager Chose Copper CRM We stayed with Copper for ease of use, Gmail integration for communication records between all team members without the need for constantly adding notes every time we correspond, and customizable features for efficient use for our niche operations. Incentivized Helpful? Verified User Executive Chose Copper CRM If you're using any of the CRMs I've listed above - you're wasting time, money, and resources. I know for a fact, because I have worked with and maintained databases in each of those and Copper is so far superior it is ridiculous. So many CRMs pay for clicks, ads, and market … Helpful? Verified User Account Manager Chose Copper CRM Copper integrates directly with Google Workspace, making data collection painless. Compared to HubSpot, where you have to manually add data fields for company name, email addresses, first and last names, and telephone numbers. Incentivized Helpful? Nicole Long, CPA Owner Chose Copper CRM The interface looks nicer. I did not use Salesforce or HubSpot much in my day-to-day in previous jobs. I had to access it occasionally to review client emails. Incentivized Helpful? Verified User Executive Chose Copper CRM Copper is just better implemented and user-centric. HubSpot kind of feels like old Windows versus new Mac. Insightly was good, but the Gmail integration and features lagged a little. Incentivized Helpful? Barry Freifeld VP Sales Chose Copper CRM We are very pleased with Copper, and it matches our needs. Better than others I have evaluated and run. Helpful? Verified User Professional Chose Copper CRM I selected Copper because it integrated my communications to the specific prospect or client Incentivized Helpful? Verified User Project Manager Chose Copper CRM Asana was a great task management software, but lacked the CRM tool we needed. Copper provides us all of the tools we need in one software, rather than two or three. Incentivized Helpful? Verified User Manager Chose Copper CRM Zoho is a bit more powerful with more functionality, but it takes a lot more technical knowledge to implement the CRM as one might desire. It also doesn't have the same native integrations we needed so it didn't make sense to choose the platform. It's also an entire ecosystem … Incentivized Helpful? Verified User Administrative Assistant Chose Copper CRM Cheaper Incentivized Helpful? Verified User Professional Chose Copper CRM I picked Copper because it integrates so easily with Gmail, and the cost was appropriate. HubSpot can become way too expensive over time. Incentivized Helpful? Verified User Account Manager Chose Copper CRM This Copper is much more user-friendly and a little bit more up to date, although I haven't been on the Insightly website for a while, so for all I know, they have made themselves more competitive. Incentivized Helpful? Verified User Team Lead Chose Copper CRM Copper is less confusing for me! It doesn't have anything flashy, it just has a great way to manage my leads and remind me of things I need to do when I need it most. Incentivized Helpful? Verified User Account Manager Chose Copper CRM I find Sales Force to be way more complex than my needs. Sales Force is difficult to configure, It is expensive, and not user friendly. I currently use both products daily. Incentivized Helpful? Scott McCusker, MBA Owner Chose Copper CRM Copper was a huge step up from other systems we have used given its easy to use interface. Incentivized Helpful? Verified User Representative Chose Copper CRM We did not evaluate anything else - I wasn’t a part of the decision to purchase Incentivized Helpful? Verified User Analyst Chose Copper CRM The story of this review, Monday.com features should be replicated across Copper. Helpful? Verified User Professional Chose Copper CRM It's the perfect bridge between advance for our needs, and simple for our team to actually use it, and learn it quickly. Incentivized Helpful? Moriah Bacus, CAPM Accountability Coach + Project Manager Chose Copper CRM Unlike Copper, I find Hubspot not as intuitive when it comes to their dashboard and customization. Copper offers much better value without having to pay for multiple add-on modules. Incentivized Helpful? Verified User Manager Chose Copper CRM We outgrew Pipedrive and moved into Copper. After about a few years our sales teams grew and we needed a global slution for all teams across the globe, hence, moved into Hubspot. Incentivized Helpful?

Features

Copper CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Copper CRM 5.4 60 Ratings 37% below category average
Customer data management / contact management	7.358 Ratings
Workflow management	7.056 Ratings
Territory management	5.04 Ratings
Opportunity management	8.355 Ratings
Integration with email client (e.g., Outlook or Gmail)	6.960 Ratings
Contract management	5.29 Ratings
Quote & order management	2.07 Ratings
Interaction tracking	5.856 Ratings
Channel / partner relationship management	1.07 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Copper CRM 1.4 10 Ratings 139% below category average
Case management	1.29 Ratings
Call center management	1.55 Ratings
Help desk management	1.67 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Copper CRM 5.7 45 Ratings 30% below category average
Lead management	7.042 Ratings
Email marketing	4.535 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Copper CRM 5.7 57 Ratings 30% below category average
Task management	8.355 Ratings
Billing and invoicing management	1.75 Ratings
Reporting	7.250 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Copper CRM 7.5 52 Ratings 2% below category average
Forecasting	7.035 Ratings
Pipeline visualization	8.449 Ratings
Customizable reports	7.044 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Copper CRM 4.4 55 Ratings 54% below category average
Custom fields	7.154 Ratings
Custom objects	3.412 Ratings
Scripting environment	4.13 Ratings
API for custom integration	3.134 Ratings

Security

Comparison of Security features of Product A and Product B
	Copper CRM 8.3 47 Ratings 1% below category average
Single sign-on capability	8.712 Ratings
Role-based user permissions	7.846 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Copper CRM 2.5 37 Ratings 101% below category average
Marketing automation	4.137 Ratings
Compensation management	1.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Copper CRM 8.3 48 Ratings 8% above category average
Mobile access	8.348 Ratings

Best Alternatives
	Copper CRM
Small Businesses	Salesflare Score 10.0 out of 10
Medium-sized Companies	Kintone Score 9.7 out of 10
Enterprises	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Copper CRM
Likelihood to Recommend	8.6 (63 ratings)
Likelihood to Renew	8.2 (1 ratings)
Usability	8.5 (53 ratings)
Support Rating	8.2 (12 ratings)

User Testimonials
	Copper CRM
Likelihood to Recommend	Copper If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper. Verified User Anonymous Read full review
Pros	Copper Allows for contacts to be synced and organized directly from Gmail. Gives a flexible style and customizable settings to match our company's specific needs. Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project. Incentivized Verified User Anonymous Read full review
Cons	Copper Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting MG michael garcia Sales Executive Read full review
Likelihood to Renew	Copper It is good value for money Incentivized Verified User Anonymous Read full review
Usability	Copper Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well. Incentivized Verified User Anonymous Read full review
Support Rating	Copper There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request. MC Mark Caliendo Director of Sales Read full review
Alternatives Considered	Copper We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana. Incentivized Verified User Anonymous Read full review
Return on Investment	Copper Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities. Copper has allowed us to save money as it is a fairly competitively priced platform. Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry. Incentivized Erik Viager Manager, Business Development Read full review
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