Copper

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Copper	Score 4.9 out of 10	N/A	Copper is a customer relationship management (CRM) built as an integration into Google Apps.	$12 per month per user

Pricing

Copper

Editions & Modules

Starter - Paid Annually: $9.00
per month per user
Basic - Paid Annually: $23.00
per month per user
Professional - Paid Annually: $59.00
per month per user
Business - Paid Annually: $99.00
per month per user

Offerings

Pricing Offerings
Copper
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Up to 15% discount for annual pricing.

More Pricing Information

Community Pulse
	Copper
Considered Both Products	Copper Verified User Manager Chose Copper We outgrew Pipedrive and moved into Copper. After about a few years our sales teams grew and we needed a global slution for all teams across the globe, hence, moved into Hubspot. Incentivized Helpful? Verified User Technician Chose Copper I have only watched reviews of a few other CRMs before seeing Copper so I was lucky enough to find Copper early on in the search. Incentivized Helpful? Verified User C-Level Executive Chose Copper Much prefer Zoho based on the full spectrum of items Zoho offers Helpful? Verified User Employee Chose Copper We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that … Incentivized Helpful? MC Mark Caliendo Director of Sales Chose Copper In all fairness, other CRM tools I have used were set up by a corporate IT person who knew much more than I do about programming. Therefore, those were easy to use and had the features I expected them to have. Whereas I, with minimal IT experience, set up Copper by myself. It … Helpful? JT Jason Tenzer President Chose Copper When I switched from being an employee to employer, one of my first tasks was to find a CRM that was suitable for me. Moving from Pipedrive to Copper was an easy decision. I only needed a place to store my contacts, have a great calendar, and be able to email directly from … Incentivized Helpful? Robert Mann CEO Chose Copper Much less expensive and easier to set and use than Salesforce. We did not evaluate other systems. Incentivized Helpful? Ben J. Varghese Manager, Sales Readiness Chose Copper The software is designed to mimic the look of Google products. This makes it easy to use for people already familiar with Google products. It syncs with G Suite apps like Google Contacts and Google Calendar, and it is directly accessible from Gmail. It appears as a sidebar … Incentivized Helpful? Nathan Young Managing Director Chose Copper Copper is cheaper than Hubspot if you have a lower amount of users and still need advanced features. However, the TERRIBLE customer service and DECEPTIVE cancellation policy should make you think twice before trying to save a few bucks. Helpful? Jay Werth Partner / Campaign Manager Chose Copper I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool … Incentivized Helpful? Kelly Wasden Sr. Account Executive Chose Copper More complete than SugarCRM by a long shot with reporting and ability to seamlessly integrate with ANYTHING at all. Less complicated than Salesforce Lightning from implementation and maintenance but Copper lacks deep customization ability and sheer size. Zoho CRM is a dying CRM … Incentivized Helpful? Chris Kirksey Founder, CEO Chose Copper Copper is right in the middle in terms of price when comparing other CRMs, which is actually pretty awesome because I've used about 10 other CRM's and I've never been happy until I started using Copper. Pipedrive was very competitively priced, but I couldn't stand the UI. … Incentivized Helpful? Sam Lepak Head of Digital Marketing Chose Copper I didn't have much authorization in the selection of Copper, however, I have looked into switching costs and leaving Copper due to their limited workflow automations. HubSpot and Salesforce look more robust and integrated with our other marketing tools. We are too sunk in with … Incentivized Helpful? Verified User Manager Chose Copper Copper is simple and free, and we didn’t have a need for a more elaborate CRM that didn’t have event specific features. We do utilize a more specific marketing flow for drip campaigns but for basic email tracking for sales, Copper does what it needs to. Incentivized Helpful? Erik Viager Manager, Business Development Chose Copper For my company, we chose Copper over Salesforce and HubSpot for a few reasons. First and foremost, G-Suite integration. This was one of the most attractive features we liked about Copper. The integration allows for seamless lead import, automated activity tracking and much … Incentivized Helpful? Scott Entwistle Founder Chose Copper ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people … Incentivized Helpful? Verified User Manager Chose Copper ProsperWorks had the robust Google Apps integration, Forecasting, Roles/Permissions, and Opportunity Tracking and the price point was right for us. All of the other softwares we evaluated (except Salesforce) where missing one or more of the features. We didn't go with Salesforce… Incentivized Helpful? Daniel Coburn COO (Chief Operating Officer) Chose Copper It is a very powerful tool to the level of Sugar and Salesforce. With its tight integration, as a Google product, it is seamless and really assists in managing communication with clients. While Zoho offers a great low-cost solution, ProsperWorks definitely hits the mark for … Incentivized Helpful? Verified User Vice-President Chose Copper We selected to test ProsperWorks and then switched back to Insightly because we had workflows set up and training created specific to Insightly. The cost for Prosperworks with fewer features than our current CRM made it easy to decide to switch back, at least for now. We might … Incentivized Helpful?
Top Pros	Pro Integration with gmail Pro Easy to use Pro Pipeline management
Top Cons	Minus Extremely limited Minus Customer service Minus Google sheets

Features

Copper

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Copper 3.1 20 Ratings 85% below category average
Customer data management / contact management	6.020 Ratings
Workflow management	1.019 Ratings
Territory management	5.04 Ratings
Opportunity management	6.019 Ratings
Integration with email client (e.g., Outlook or Gmail)	1.020 Ratings
Contract management	5.29 Ratings
Quote & order management	2.07 Ratings
Interaction tracking	1.019 Ratings
Channel / partner relationship management	1.07 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Copper 1.4 10 Ratings 138% below category average
Case management	1.29 Ratings
Call center management	1.55 Ratings
Help desk management	1.67 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Copper 2.4 16 Ratings 104% below category average
Lead management	3.416 Ratings
Email marketing	1.49 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Copper 1.9 20 Ratings 120% below category average
Task management	2.020 Ratings
Billing and invoicing management	1.75 Ratings
Reporting	2.018 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Copper 3.3 19 Ratings 78% below category average
Forecasting	3.016 Ratings
Pipeline visualization	4.019 Ratings
Customizable reports	3.017 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Copper 3.6 20 Ratings 71% below category average
Custom fields	3.020 Ratings
Custom objects	3.412 Ratings
Scripting environment	4.13 Ratings
API for custom integration	4.010 Ratings

Security

Comparison of Security features of Product A and Product B
	Copper 6.9 15 Ratings 19% below category average
Single sign-on capability	8.712 Ratings
Role-based user permissions	5.014 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Copper 2.0 13 Ratings 114% below category average
Marketing automation	3.013 Ratings
Compensation management	1.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Copper 7.9 17 Ratings 6% above category average
Mobile access	7.917 Ratings

Best Alternatives
	Copper
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Copper
Likelihood to Recommend	5.0 (21 ratings)
Usability	5.0 (12 ratings)
Support Rating	1.9 (11 ratings)

User Testimonials
	Copper
Likelihood to Recommend	Copper Copper has helped me extensively keep track of not only my own but my company's workflow. With so many projects and quotes to track, it has become essential to keep me on task and not miss any of our goals. It has been a perfect fit with our specific workflow, but I don't think it has the customizability just yet to be a perfect fit for every company out there. Incentivized Verified User Anonymous Read full review
Pros	Copper I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways. Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help. Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google. Incentivized Verified User Anonymous Read full review
Cons	Copper I wish it were easier to create a dashboard to view sales and growth. There are some features I would like to change but can't seem to figure out, so I just deal with not being able to, nothing major though. I would like to see it offer more free links to other services such as Quick Books. MC Mark Caliendo Director of Sales Read full review
Usability	Copper I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge. Incentivized JT Jason Tenzer President Read full review
Support Rating	Copper It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments. Incentivized Ben J. Varghese Manager, Sales Readiness Read full review
Alternatives Considered	Copper For my company, we chose Copper over Salesforce and HubSpot for a few reasons. First and foremost, G-Suite integration. This was one of the most attractive features we liked about Copper. The integration allows for seamless lead import, automated activity tracking and much more. Second, Copper is designed with the end user in mind. It has to be one of the simplest CRMs I have ever used. Additionally, Copper has fantastic customer success managers who make sure you are getting the most out of the platform. Lastly, Copper has very competitive pricing and offers many features of the big name CRMs at a much more economical price point Incentivized Erik Viager Manager, Business Development Read full review
Return on Investment	Copper I used ProsperWorks at a startup with around 100 people that was undergoing a serious sales crisis. ProsperWorks, I would say, was the number one tool to turn around the sales team as it allowed one book of truth and one place where every one could finally be on the same page. It's hard to judge ROI on the joy of using a well designed product. After using SFDC or Hubspot or any other CRM, ProsperWorks will feel like a Ferrari. Everything is fast, everything is smooth, and it's lightweight in a good way. The ROI was excellent based on a productivity stand point. Being able to pull up daily activity reports went a LONG way to ensuring the sales team was hitting their marks, and getting done what they need to get done. Incentivized Scott Entwistle Founder Read full review
ScreenShots