Copper

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Copper	Score 7.5 out of 10	N/A	Copper is a customer relationship management (CRM) built as an integration into Google Apps.	$12 per month per user

Pricing

Copper

Editions & Modules

Starter - Paid Annually: $9.00
per month per user
Basic - Paid Annually: $23.00
per month per user
Professional - Paid Annually: $59.00
per month per user
Business - Paid Annually: $99.00
per month per user

Offerings

Pricing Offerings
Copper
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Up to 15% discount for annual pricing.

More Pricing Information

Community Pulse
	Copper
Considered Both Products	Copper Verified User Project Manager Chose Copper Asana was a great task management software, but lacked the CRM tool we needed. Copper provides us all of the tools we need in one software, rather than two or three. Incentivized Helpful? Verified User Manager Chose Copper Zoho is a bit more powerful with more functionality, but it takes a lot more technical knowledge to implement the CRM as one might desire. It also doesn't have the same native integrations we needed so it didn't make sense to choose the platform. It's also an entire ecosystem … Incentivized Helpful? Verified User Administrative Assistant Chose Copper Cheaper Incentivized Helpful? Verified User Professional Chose Copper I picked Copper because it integrates so easily with Gmail, and the cost was appropriate. HubSpot can become way too expensive over time. Incentivized Helpful? Verified User Account Manager Chose Copper This Copper is much more user-friendly and a little bit more up to date, although I haven't been on the Insightly website for a while, so for all I know, they have made themselves more competitive. Incentivized Helpful? Verified User Team Lead Chose Copper Copper is less confusing for me! It doesn't have anything flashy, it just has a great way to manage my leads and remind me of things I need to do when I need it most. Incentivized Helpful? Verified User Account Manager Chose Copper I find Sales Force to be way more complex than my needs. Sales Force is difficult to configure, It is expensive, and not user friendly. I currently use both products daily. Incentivized Helpful? Scott McCusker, MBA Owner Chose Copper Copper was a huge step up from other systems we have used given its easy to use interface. Incentivized Helpful? Verified User Representative Chose Copper We did not evaluate anything else - I wasn’t a part of the decision to purchase Incentivized Helpful? Verified User Analyst Chose Copper The story of this review, Monday.com features should be replicated across Copper. Helpful? Verified User Professional Chose Copper It's the perfect bridge between advance for our needs, and simple for our team to actually use it, and learn it quickly. Incentivized Helpful? Moriah Bacus, CAPM Accountability Coach + Project Manager Chose Copper Unlike Copper, I find Hubspot not as intuitive when it comes to their dashboard and customization. Copper offers much better value without having to pay for multiple add-on modules. Incentivized Helpful? Verified User Manager Chose Copper We outgrew Pipedrive and moved into Copper. After about a few years our sales teams grew and we needed a global slution for all teams across the globe, hence, moved into Hubspot. Incentivized Helpful? Verified User Technician Chose Copper I have only watched reviews of a few other CRMs before seeing Copper so I was lucky enough to find Copper early on in the search. Incentivized Helpful? Verified User C-Level Executive Chose Copper Much prefer Zoho based on the full spectrum of items Zoho offers Helpful? Verified User Employee Chose Copper We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that … Incentivized Helpful? MC Mark Caliendo Director of Sales Chose Copper In all fairness, other CRM tools I have used were set up by a corporate IT person who knew much more than I do about programming. Therefore, those were easy to use and had the features I expected them to have. Whereas I, with minimal IT experience, set up Copper by myself. It … Helpful? JT Jason Tenzer President Chose Copper When I switched from being an employee to employer, one of my first tasks was to find a CRM that was suitable for me. Moving from Pipedrive to Copper was an easy decision. I only needed a place to store my contacts, have a great calendar, and be able to email directly from … Incentivized Helpful? Robert Mann CEO Chose Copper Much less expensive and easier to set and use than Salesforce. We did not evaluate other systems. Incentivized Helpful? Ben J. Varghese Manager, Sales Readiness Chose Copper The software is designed to mimic the look of Google products. This makes it easy to use for people already familiar with Google products. It syncs with G Suite apps like Google Contacts and Google Calendar, and it is directly accessible from Gmail. It appears as a sidebar … Incentivized Helpful? Nathan Young Managing Director Chose Copper Copper is cheaper than Hubspot if you have a lower amount of users and still need advanced features. However, the TERRIBLE customer service and DECEPTIVE cancellation policy should make you think twice before trying to save a few bucks. Helpful? Jay Werth Partner / Campaign Manager Chose Copper I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool … Incentivized Helpful? Kelly Wasden Sr. Account Executive Chose Copper More complete than SugarCRM by a long shot with reporting and ability to seamlessly integrate with ANYTHING at all. Less complicated than Salesforce Lightning from implementation and maintenance but Copper lacks deep customization ability and sheer size. Zoho CRM is a dying CRM … Incentivized Helpful? Chris Kirksey Founder, CEO Chose Copper Copper is right in the middle in terms of price when comparing other CRMs, which is actually pretty awesome because I've used about 10 other CRM's and I've never been happy until I started using Copper. Pipedrive was very competitively priced, but I couldn't stand the UI. … Incentivized Helpful? Sam Lepak Head of Digital Marketing Chose Copper I didn't have much authorization in the selection of Copper, however, I have looked into switching costs and leaving Copper due to their limited workflow automations. HubSpot and Salesforce look more robust and integrated with our other marketing tools. We are too sunk in with … Incentivized Helpful?

Features

Copper

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Copper 4.7 35 Ratings 49% below category average
Customer data management / contact management	8.035 Ratings
Workflow management	5.733 Ratings
Territory management	5.04 Ratings
Opportunity management	8.032 Ratings
Integration with email client (e.g., Outlook or Gmail)	4.435 Ratings
Contract management	5.29 Ratings
Quote & order management	2.07 Ratings
Interaction tracking	2.933 Ratings
Channel / partner relationship management	1.07 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Copper 1.4 10 Ratings 138% below category average
Case management	1.29 Ratings
Call center management	1.55 Ratings
Help desk management	1.67 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Copper 6.2 27 Ratings 22% below category average
Lead management	6.926 Ratings
Email marketing	5.519 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Copper 4.2 33 Ratings 58% below category average
Task management	6.232 Ratings
Billing and invoicing management	1.75 Ratings
Reporting	4.730 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Copper 4.5 33 Ratings 51% below category average
Forecasting	3.123 Ratings
Pipeline visualization	7.130 Ratings
Customizable reports	3.328 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Copper 4.6 34 Ratings 50% below category average
Custom fields	6.733 Ratings
Custom objects	3.412 Ratings
Scripting environment	4.13 Ratings
API for custom integration	4.120 Ratings

Security

Comparison of Security features of Product A and Product B
	Copper 7.0 27 Ratings 18% below category average
Single sign-on capability	8.712 Ratings
Role-based user permissions	5.326 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Copper 2.0 20 Ratings 115% below category average
Marketing automation	3.220 Ratings
Compensation management	1.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Copper 5.4 29 Ratings 33% below category average
Mobile access	5.429 Ratings

Best Alternatives
	Copper
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Copper
Likelihood to Recommend	7.6 (37 ratings)
Usability	7.6 (27 ratings)
Support Rating	1.9 (11 ratings)

User Testimonials
	Copper
Likelihood to Recommend	Copper For small businesses and businesses that use Google Workspace, Copper is a great solution. It integrates well with Google, boosts features and capabilities of email, and provides an easy to use CRM system. It's also cost effective. For larger organizations, a more powerful tool is recommended that is more customizable. Might not work well outside of google either. Incentivized Verified User Anonymous Read full review
Pros	Copper Allows for contacts to be synced and organized directly from Gmail. Gives a flexible style and customizable settings to match our company's specific needs. Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project. Incentivized Verified User Anonymous Read full review
Cons	Copper Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting MG michael garcia Sales Executive Read full review
Usability	Copper Realistically, Copper (or any CRM for that matter) can't be everything to every company. It's difficult for any CRM to be well-suited to fit every industry and every business model. Thankfully, Copper's ability to customize things within the platform, as well as Copper's drive for customer success/satisfaction, has led us to be very satisfied with the platform. The only reason Copper isn't a 10/10 is due some of the inevitable shortcomings that any CRM would have because it isn't something that was bespoke for our company. This is no fault of Copper's but it should be mentioned. Incentivized Verified User Anonymous Read full review
Support Rating	Copper There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request. MC Mark Caliendo Director of Sales Read full review
Alternatives Considered	Copper When I switched from being an employee to employer, one of my first tasks was to find a CRM that was suitable for me. Moving from Pipedrive to Copper was an easy decision. I only needed a place to store my contacts, have a great calendar, and be able to email directly from the CRM. Copper has all of that. Pipedrive had some issues and I wanted to move away from them. Copper has been great. Incentivized JT Jason Tenzer President Read full review
Return on Investment	Copper Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities. Copper has allowed us to save money as it is a fairly competitively priced platform. Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry. Incentivized Erik Viager Manager, Business Development Read full review
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