What users are saying about
41 Ratings
41 Ratings
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Score 7 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Talisma Social CRM
5.6
Customer data management / contact management
Copper
8.1
Talisma Social CRM
8.0
Workflow management
Copper
7.3
Talisma Social CRM
6.0
Territory management
Copper
5.3
Talisma Social CRM
6.0
Opportunity management
Copper
8.0
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Talisma Social CRM
3.0
Contract management
Copper
7.1
Talisma Social CRM
4.0
Quote & order management
Copper
6.4
Talisma Social CRM
5.0
Interaction tracking
Copper
8.0
Talisma Social CRM
9.0
Channel / partner relationship management
Copper
8.0
Talisma Social CRM
5.0

Customer Service & Support

Copper
7.1
Talisma Social CRM
4.7
Case management
Copper
7.2
Talisma Social CRM
3.0
Call center management
Copper
6.2
Talisma Social CRM
5.0
Help desk management
Copper
8.1
Talisma Social CRM
6.0

Marketing Automation

Copper
5.2
Talisma Social CRM
4.0
Lead management
Copper
8.1
Talisma Social CRM
5.0
Email marketing
Copper
2.3
Talisma Social CRM
3.0

CRM Project Management

Copper
5.1
Talisma Social CRM
6.0
Task management
Copper
6.6
Talisma Social CRM
7.0
Billing and invoicing management
Copper
2.5
Talisma Social CRM
4.0
Reporting
Copper
6.2
Talisma Social CRM
7.0

CRM Reporting & Analytics

Copper
6.2
Talisma Social CRM
5.7
Forecasting
Copper
5.0
Talisma Social CRM
5.0
Pipeline visualization
Copper
7.8
Talisma Social CRM
3.0
Customizable reports
Copper
5.7
Talisma Social CRM
9.0

Customization

Copper
6.8
Talisma Social CRM
6.3
Custom fields
Copper
8.1
Talisma Social CRM
9.0
Custom objects
Copper
7.3
Talisma Social CRM
8.0
Scripting environment
Copper
8.0
Talisma Social CRM
3.0
API for custom integration
Copper
4.1
Talisma Social CRM
5.0

Security

Copper
8.6
Talisma Social CRM
5.5
Single sign-on capability
Copper
8.9
Talisma Social CRM
2.0
Role-based user permissions
Copper
8.2
Talisma Social CRM
9.0

Social CRM

Copper
3.4
Talisma Social CRM
4.0
Social data
Copper
4.2
Talisma Social CRM
5.0
Social engagement
Copper
2.6
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Copper
7.9
Talisma Social CRM
3.5
Marketing automation
Copper
7.9
Talisma Social CRM
4.0
Compensation management
Copper
Talisma Social CRM
3.0

Platform

Copper
7.4
Talisma Social CRM
4.0
Mobile access
Copper
7.4
Talisma Social CRM
4.0

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
Talisma Social CRM
4.0

Usability

Copper
6.1
Talisma Social CRM

Support Rating

Copper
4.2
Talisma Social CRM

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