TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Copper

    Score8.6 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Waalaxy

    Score6 out of 10
    N/AWaalaxy helps users reach out to prospects where they are automatically on LinkedIn and by email.

    $26.33

    per month

    Pricing
    CopperWaalaxy
    Editions & Modules
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Pro
    €25
    per month
    Advanced
    €50
    per month
    Business
    €80
    per month
    Offerings
    Pricing Offerings
    CopperWaalaxy
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUp to 15% discount for annual pricing.Discounts available for annual subscriptions, and team plans.
    More Pricing Information
    Community Pulse
    CopperWaalaxy
    Considered Both Products
    Copper
    No answer on this topic
    Waalaxy
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    47 Answers
    No answers on this topic
    Delivers good value for the price
    91%
    Delivers good value for the price
    42 Answers
    No answers on this topic
    Happy with the feature set
    87%
    Happy with the feature set
    45 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    39 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    44 Answers
    No answers on this topic
    Features
    CopperWaalaxy
    Sales Force Automation
    Comparison of Sales Force Automation features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    5.5
    61 Ratings
    35% below category average
    Waalaxy
    -
    Ratings
    Customer data management / contact management7.359 Ratings00 Ratings
    Workflow management7.357 Ratings00 Ratings
    Territory management5.04 Ratings00 Ratings
    Opportunity management8.456 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.261 Ratings00 Ratings
    Contract management5.29 Ratings00 Ratings
    Quote & order management2.07 Ratings00 Ratings
    Interaction tracking6.057 Ratings00 Ratings
    Channel / partner relationship management1.07 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    1.4
    10 Ratings
    138% below category average
    Waalaxy
    -
    Ratings
    Case management1.29 Ratings00 Ratings
    Call center management1.55 Ratings00 Ratings
    Help desk management1.67 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    5.7
    47 Ratings
    30% below category average
    Waalaxy
    -
    Ratings
    Lead management6.944 Ratings00 Ratings
    Email marketing4.537 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    5.9
    58 Ratings
    26% below category average
    Waalaxy
    -
    Ratings
    Task management8.656 Ratings00 Ratings
    Billing and invoicing management1.75 Ratings00 Ratings
    Reporting7.452 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    7.7
    54 Ratings
    1% above category average
    Waalaxy
    -
    Ratings
    Forecasting7.337 Ratings00 Ratings
    Pipeline visualization8.551 Ratings00 Ratings
    Customizable reports7.346 Ratings00 Ratings
    Customization
    Comparison of Customization features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    4.4
    57 Ratings
    54% below category average
    Waalaxy
    -
    Ratings
    Custom fields7.356 Ratings00 Ratings
    Custom objects3.412 Ratings00 Ratings
    Scripting environment4.13 Ratings00 Ratings
    API for custom integration3.036 Ratings00 Ratings
    Security
    Comparison of Security features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    8.3
    49 Ratings
    1% below category average
    Waalaxy
    -
    Ratings
    Single sign-on capability8.712 Ratings00 Ratings
    Role-based user permissions7.948 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    2.0
    12 Ratings
    116% below category average
    Waalaxy
    -
    Ratings
    Social data2.012 Ratings00 Ratings
    Social engagement2.07 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    2.6
    39 Ratings
    97% below category average
    Waalaxy
    -
    Ratings
    Marketing automation4.239 Ratings00 Ratings
    Compensation management1.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Copper CRM and Waalaxy
    Feature
    Copper CRM
    8.3
    49 Ratings
    9% above category average
    Waalaxy
    -
    Ratings
    Mobile access8.349 Ratings00 Ratings
    Best Alternatives
    CopperWaalaxy
    Small Businesses
    Salesflare
    Score10 out of 10
    Dealfront
    Score8.4 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Dealfront
    Score8.4 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CopperWaalaxy
    Likelihood to Recommend
    8.7
    (64 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    8.7
    (54 ratings)
    7.0
    (1 ratings)
    Support Rating
    8.2
    (12 ratings)
    -
    (0 ratings)
    User Testimonials
    CopperWaalaxy
    Likelihood to Recommend
    Copper
    If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper.
    Read full review
    Waalaxy
    waalaxy is a good tool for automating activity on linkedin, creating contacts that will then have to be developed directly by you, but it speeds up the initial steps and skims contacts very quickly (if the bot sends 20 requests a day and 15 percent of people accept the link, you already know who to continue conversations with and who to leave alone).The only note is the scattered interface compared to others with a simpler and more direct ux.Maybe it's personal taste, because it continues to get a lot of positive feedback from many users.
    Incentivized
    Read full review
    Pros
    Copper
    • Allows for contacts to be synced and organized directly from Gmail.
    • Gives a flexible style and customizable settings to match our company's specific needs.
    • Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project.
    Incentivized
    Read full review
    Waalaxy
    • Automation: request for connection at random times to simulate human intervention
    • automation: email link request to increase the maximum limit of link requests (before August 2022, linkedin policy changed message policies)
    • automation: email search on linkedin
    Incentivized
    Read full review
    Cons
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Waalaxy
    • needs to improve the interface to make it faster to use the platform, especially for those who do not always use all the functions and do not remember them. Navigating through the menus becomes time-consuming
    • choice of profile "warming" type to avoid linkedin ban. Waalaxy seems less careful than other platforms to use automations with caution, at least in the beginning (you can't go from zero to 20 link requests a day because you risk banning. It's not certain but you risk it)
    Incentivized
    Read full review
    Likelihood to Renew
    Copper
    It is good value for money
    Incentivized
    Read full review
    Waalaxy
    è una piattaforma solida e aggiornata, ma ha un difetto che non mi piace ed è che personalmente non mi piace l'interfaccia per usarla. Questo è l'unico difetto e penso che sia soggettivo.
    Incentivized
    Read full review
    Usability
    Copper
    Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well.
    Incentivized
    Read full review
    Waalaxy
    it has a lot of functions, I haven't tried them all, but when I looked for something I found the interface scattered in menus and I didn't immediately find what I was looking for, this can also be frustrating because there are some functions that you rarely use so you forget where the buttons and menu are and so a more straightforward visual approach would be preferable even for those who are not new to the tool
    Incentivized
    Read full review
    Support Rating
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    Waalaxy
    No answers on this topic
    Alternatives Considered
    Copper
    We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
    Incentivized
    Read full review
    Waalaxy
    Waalaxy works well and has been on the market for quite some time; it is a solid product. For my very personal use judgment, I don't like to waste time looking for functions in menus-I use too many saas to waste time and remember where I find functions.Learning curve and immediate usability are key for me, so I was better off with Closely which has a much better UX.Maybe it's my problem and you will be just as well off as many others, you just have to try both because they have the free version
    Incentivized
    Read full review
    Return on Investment
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    Waalaxy
    • 20 requests per day15% links accepted (depends on your message/strategy and industry, not the tool)
    • return on investment is certain if you don't think automation can do it all: you have to work the contacts generated by waalaxy
    Incentivized
    Read full review
    ScreenShots