Coremetrics / IBM Digital Analytics (discontinued) vs. IBM Cloud Kubernetes Service

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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IBM Cloud Kubernetes Service also stands out in environments where the workloads vary continuously and require befitting scale. The product excels particularly in microservices structures, wherein the companies would harness the capacity for container orchestration and automated scaling. Still, it may face the challenges due to monolith applications that have not been originally developed for using container technology.

• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• IBM has a strong focus on serverless and Kubernetes. This shows in the platform. Deploying containers to Kubernetes was very easy.
• Deploying a Kubernetes cluster through the GUI is very easy and quick. On top of that, IBM Cloud offers a single node cluster for Free.
• Container Registry is a very good product for managing container images. Integration with Kubernetes was seemless.
• Portability. To transition from Google Cloud Kubernetes to IBM Cloud Kubernetes took almost no effort. We mostly use the CLI and the standard tools such as kubectl were present.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• I constantly get this error even when everything is well configured prefect.exceptions.AuthorizationError: [{'path': ['auth_info'], 'message': 'AuthenticationError: Forbidden', 'extensions': {'code': 'UNAUTHENTICATED'}}]
• Then sometimes the error disapear without changine anything, happened twice to me. Should there be an issue with the authentication service? Please let's improve or let users know why this may be happening.
• Improve the UX in the browse console when removing many images at once
• UX on the process of installing KeyCloack operator

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

We have our application running on a CentOS compartment on IBM Cloud Kubernetes Service. We have been utilizing the help since IBM Cloud initially dispatched. We liked the adaptability and versatility that IBM Cloud Kubernetes Service give us. Since we are tiny, the Kubernetes administration is just utilized at present inside my venture bunch.

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Very easy to implement and use.

We actually haven't had any real problems in our clusters recently and the results we have gotten from adopting IBM Cloud Kubernetes Service have been beyond even our greatest expectations. The community has helped optimize the use of the system and make it relatively simpler to use.

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Never had any issues

IBM's cloud is almost infallible.

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As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

IBM's cloud has a site in my conuntry (MEXICO) so the network latency was almost 0

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Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

The self-guided support was solid, and there are plenty of online videos to guide first time users, but I think one area of improvement is a faster way to transfer a large quantity of files from our local machine to the cloud for storage (Aspera)

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

Online training is really an important resource for using these tools. IBM's help center is rich in useful information and tips. Also, external guides and tutorials are available (e.g. on youtube), but I followed only IBM ones and I had no difficulties.

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See previous comment: reading and understanding the encyclopedic implementation guide is a must.

Ease of use. Very intuitive. We have been looking for a product that allows us to orchestrate our docker containers in a way where it allows us to effectively scale our applications to production. It also provides us a way of monitoring all our infrastructure in a very clear concise way.

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

We mainly selected [IBM Cloud Kubernetes Service] because IBM fabric blockchain service is mostly compatible with it. To have all the infrastructure in a single cloud to get the best output we selected the [IBM Cloud Kubernetes Service].

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

IBM's CKS does not offers automatic autoscaling nor vertical scaling (automatic). Other services like Google Kubernetes Engine scales up and down very well

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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• Increased development speed and agility allows to build features faster and more economically.
• Improved resource utilization helps keep applications running very efficiently, which saves on cloud service expenses.
• Scalability and resilience allows for scaling up or down based on demand, which keeps applications running efficiently and more economically.

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