Coremetrics / IBM Digital Analytics (discontinued) vs. SingleStore

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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Good for Applications needing instant insights on large, streaming datasets. Applications processing continuous data streams with low latency. When a multi-cloud, high-availability database is required When NOT to Use Small-scale applications with limited budgets Projects that do not require real-time analytics or distributed scaling Teams without experience in distributed databases and HTAP architectures.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• Technical support is stellar -- far above and beyond anything I've experienced with any other company.
• When we compared SingleStore to other databases two years ago, we found SingleStore performance to be far superior.
• Pipeline data ingestion is exceptionally fast.
• The ability to combine transactional and analytical workloads without compromising performance is very impressive.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• It does not release a patch to have back porting; it just releases a new version and stops support; it's difficult to keep up to that pace.
• Support engineers lack expertise, but they seem to be improving organically.
• Lacks enterprise CDC capability: Change data capture (CDC) is a process that tracks and records changes made to data in a database and then delivers those changes to other systems in real time.
• For enterprise-level backup & restore capability, we had to implement our model via Velero snapshot backup.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

We haven't seen a faster relation database. Period. Which is why we are super happy customers and will for sure renew our license.

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Very easy to implement and use.

[Until it is] supported on AWS ECS containers, I will reserve a higher rating for SingleStore. Right now it works well on EC2 and serves our current purpose, [but] would look forward to seeing SingleStore respond to our urge of feature in a shorter time period with high quality and security.

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Never had any issues

Solutions are based around a business needs and even when implementing such solution, real time insights are also followed through showing the updates the business are implementing while informing the end users as what is new with technology.

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As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

SingleStore excels in real-time analytics and low-latency transactions, making it ideal for operational analytics and mixed workloads. Snowflake shines in batch analytics and data warehousing with strong scalability for large datasets. SingleStore offers faster data ingestion and query execution for real-time use cases, while Snowflake is better for complex analytical queries on historical data.

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Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

The support deep dives into our most complexed queries and bizarre issues that sometimes only we get comparing to other clients. Our special workload (thousands of Kafka pipelines + high concurrency of queries). The response match to the priority of the request, P1 gets immediate return call. Missing features are treated, they become a client request and being added to the roadmap after internal consideration on all client needs and priority. Bugs are patched quite fast, depends on the impact and feasible temporary workarounds. There is no issue that we haven't got a proper answer, resolution or reasoning

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

Would prefer in person training but for online training, it's almost as good as in person

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See previous comment: reading and understanding the encyclopedic implementation guide is a must.

We allowed 2-3 months for a thorough evaluation. We saw pretty quickly that we were likely to pick SingleStore, so we ported some of our stored procedures to SingleStore in order to take a deeper look. Two SingleStore people worked closely with us to ensure that we did not have any blocking problems. It all went remarkably smoothly.

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

Greenplum is good in handling very large amount of data. Concurrency in Greenplum was a major problem. Features available in SingleStore like Pipelines and in memory features are not available in Greenplum. Gemfire was not scaling well like SingleStore. Support of both Greenplum and Gemfire was not good. Product team did not help us much like the ones in SingleStore who helped us getting started on our first cluster very fast.

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

Very reliable. Coming from mariadb, singlestore has made our application more reliable and faster!

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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• As the overall performance and functionality were expanded, we are able to deliver our data much faster than before, which increases the demand for data.
• Metadata is available in the platform by default, like metadata on the pipelines. Also, the information schema has lots of metadata, making it easy to load our assets to the data catalog.