CoSupport AI vs. Google Gemini

well suited: Customer Support, Customer Sevice, reducing ticket processing time, one-click solution for the best ticket responses.

Gemini is well suited to help in customer service, to create summaries of emails sent by customers, generating possible responses to them, rephrasing communications, help create and then correct SQL queries, interpreting responses, it's not so good if you need to help with a sensitive topic due to it taking personally identifying information

Incentivized

• Deep research for getting first business research draft from Gemini, post which i use series of prompts to improve it and use my understanding to refine it further
• Canvas to produce structured business topic research and newsletter. Direct edits to the sections and making client ready reports
• Learning mode to get help on step by step automation of AI workflows

Incentivized

• Currently the document database caps out at 10, requiring us to condense some of our policies
• It's large context window is a blessing and a curse. Sometimes it stops generating half way through a very ambitious request as it delivers page after page of content
• There is no way to share Gems currently, so we have to publish guides to our employees on how to best configure them

Incentivized

The solution is easy to implement. It works automatically. Its efficiency can be evaluated with zero effort.

Google Gemini Web UI provided an intuitive user experience with a collapsible side menu and a recent chat feature. It has a nice, clean design and easy-to-use "Ask Gemini" chat control with an integrated Tool menu that provides quick access to Deep Research and Create images options. One can also search for chats quickly and efficiently.

Incentivized

Hootsuite's OwlyGPT is great for social listening data, but Gemini is far ahead in terms of caption writing and other writing needs. Even for content creation ideas, I'd rather take the social listening insights then feed that to Gemini. ChatGPT I truly have never been a fan of. Gemini's interface has always intrigued me more and I find it to have great functionality. Lastly, I included Perplexity - just to note another tool I've used. Perplexity is great for deep research, but outside of this I would always go with Gemini.

Incentivized

• Free way to gain another team member
• Helps me be more efficient and overcome blocks in my workflow
• Speeds up my ability to update our website's calendar by easily double if not more
• Allows me to dabble in areas that I have no expertise in such as coding

Incentivized