Countly vs Piwik PRO

Likelihood to Recommend

Countly is wonderful. It mhas affordable options for startups that are experimenting with event and market-tracking services that can't afford more expensive services but do have the cloud credits to operate Countly. For later-stage companies that have the money, but not the time to set up a service like this, a service like Amplitude, Segment, or Mixpanel may be a better alternative.

Read full review

Fedor Paretsky

Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

View all 2 answers on this topic

I cannot say much about it because we don't have a lot of specific scenarios where we're using it and it applies only to our industry. It's obviously great for tracking the customer journey and to keep track of all relevant numbers. We didn't have much experience with marketing campaigns before we founded our company so with Piwik PRO we learn a lot about the effects of different actions.

Read full review

Verified User

C-Level Executive in Sales

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Pros

Great tool for mobile and web analytics
Open source

Read full review

Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 2 answers on this topic

Dashboard looks awesome.
Creating reports.

Read full review

Verified User

C-Level Executive in Sales

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Cons

Bad UI - The UI is quite outdated and poorly designed, which was one of the principal reasons for us moving away from Countly.
Some poor documentation - 3rd-party documentation and tutorials for some of their mobile SDKs are better than Countly's own documentation.
Server requirements can be a bit high - For startups with trial credits on cloud computing services, this may not be a problem. Otherwise, Countly can get as expensive as hosted services like Segment and Mixpanel.

Read full review

Fedor Paretsky

Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

View all 2 answers on this topic

Design of their website.
Transparent pricing.

Read full review

Verified User

C-Level Executive in Sales

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Support Rating

Countly 7.0

Based on 1 answer

Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.

Read full review

Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 1 answers on this topic

Piwik PRO 10.0

Based on 1 answer

We had to contact the support several times in the beginning and they really took their time to explain the different functions in detail. So in terms of support I can definitely recommend Piwik PRO.

Read full review

Verified User

C-Level Executive in Sales

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Alternatives Considered

Matomo has poor integrations and SDK support compared to Countly. It is also significantly harder to set up compared to Countly. There have also been complaints about Matomo having security flaws. Additionally, Matomo seemed to lack common analytics platform features, like segmentation, and tracking/downloading raw data. These features are very easy to use in Countly and are usually a necessity for most companies.

Read full review

Fedor Paretsky

Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

View all 2 answers on this topic

No answers on this topic

Return on Investment

Positive: in-depth analysis
Negative: lack of documentation

Read full review

Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 2 answers on this topic

Positive: We got to know our target group.
Positive: We see directly every effect of our actions.

Read full review

Verified User

C-Level Executive in Sales

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Countly Editions & Modules

On-premise Edition

Countly Enterprise Edition	Please ask¹

per installation

SaaS Edition

Countly Cloud Edition	$125¹

per 500K API calls

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Piwik PRO Editions & Modules

—

Additional Pricing Details

—

Countly

Piwik PRO

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Countly Editions & Modules

On-premise Edition

SaaS Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Piwik PRO Editions & Modules

Additional Pricing Details

Add comparison