What users are saying about
Top Rated
45 Ratings
Top Rated
45 Ratings
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Score 7.4 out of 100
6 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

Infor SunSystems

I would recommend, provided accounts payable will be running on their own system. SunSystems doesn't seem to work well for AP and/or purchasing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Customization

Coupa
Infor SunSystems
8.0
API for custom integration
Coupa
Infor SunSystems
8.0

Security

Coupa
Infor SunSystems
3.0
Single sign-on capability
Coupa
Infor SunSystems
1.0
Role-based user permissions
Coupa
Infor SunSystems
5.0

Reporting & Analytics

Coupa
Infor SunSystems
4.7
Dashboards
Coupa
Infor SunSystems
2.0
Standard reports
Coupa
Infor SunSystems
8.0
Custom reports
Coupa
Infor SunSystems
4.0

General Ledger and Configurable Accounting

Coupa
Infor SunSystems
5.3
Accounts payable
Coupa
Infor SunSystems
2.0
Accounts receivable
Coupa
Infor SunSystems
5.0
Cash management
Coupa
Infor SunSystems
7.0
Bank reconciliation
Coupa
Infor SunSystems
7.0

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

Infor SunSystems

  • Integration options are very good. We are able to import data in a number of ways and extract data as well. The use of their built in API for data validation, extraction and entry is working very well for us.
Anonymous | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

Infor SunSystems

  • Stability seems to be an issue. Installing patches almost always seem to fix some things and break others.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

Infor SunSystems

More functionality, better integrations, better reporting.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

Infor SunSystems

  • Better financial reporting
  • Better Integration Options
Anonymous | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infor SunSystems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Coupa
7.2
Infor SunSystems
5.0

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