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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coupa

    Score7.3 out of 10
    N/ACoupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need to spend smarter, mitigate risk, and improve resilience. A unified platform approach frees up IT from complex integrations to help leaders deliver on these goals.

    $549

    per year

    Pricing
    Coupa
    Editions & Modules
    Premium Support
    $499+
    per year
    Verified
    $549
    per year
    Advanced
    $4800
    per year
    Registered
    Free
    Offerings
    Pricing Offerings
    Coupa
    Free Trial
    No
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Coupa
    Considered Both Products
    Coupa Software
    Chose Coupa
    -Lower price point, ease of implementation, and overall usability.
    Incentivized
    Chose Coupa
    Night and day
    Incentivized
    Chose Coupa
    Coupa has more modern web user interface portal pages and is easier to use than Ariba.
    Incentivized
    Chose Coupa
    Taulia works for me as a customer looking for payment on invoices.
    No problems at all.
    Incentivized
    Chose Coupa
    Submitting invoices to existing customers' purchase orders is easy. Connecting with new customers is somewhat difficult and confusing.
    Incentivized
    Chose Coupa
    Coupa has the advantage of recurring expense reports. For years I had to create a new one from scratch when I used Concur.
    Incentivized
    Chose Coupa
    Oracle really lacks the reporting and analytics that we’ve found in Coupa. In Oracle, we had to have a dba on staff in order to field the reporting questions. In Coupa, every user has capabilities of their own to grab the reporting they need this is a huge time saver for us and …
    Incentivized
    Chose Coupa
    I have only ever worked with Coupa and am not aware of alternatives to this tool.
    Incentivized
    Chose Coupa
    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused …
    Incentivized
    Chose Coupa
    Coupa is much more robust than Tipalti or Bill.com for tracking invoices. It also allows some customers to order our product via an internal product catalog which is a competitive advantage that Tipalti and Bill.com don't seem to have. However, Bill.com is a lot more user …
    Incentivized
    Chose Coupa
    Coupa is a relatively mature tool when compared to other options available on the market. Although the implementation takes time & effort - it is truly worth it in the long run. Additionally, Coupa's customer support is really good & prompt. Coupa is definitely a top choice for …
    Incentivized
    Chose Coupa
    For expenses, Expensify has a much better UI and is easier for business users. However for finance teams, I believe Coupa is more organized on the backend.
    Incentivized
    Chose Coupa
    Coupa is way better then the both of them. Especially Concur, as they pretty much have the same functions. Coupa is just way faster and more updated that Concur, and their Customer Service is way better than Concur.
    Incentivized
    Chose Coupa
    We used Replicon for many years prior to going with Coupa. Replicon lacked the dynamic approval process we needed for our complex organization. It did not integrate with our HR system and we had to manually add our users. When payments were made, there was no way for our users …
    Incentivized
    Chose Coupa
    I didn't have any say in picking Coupa but I know our AP team did extensive research with many products and came to the conclusion that Coupa was the best fit for our organization.
    Incentivized
    Chose Coupa
    We evaluated Ariba, Basware. We chose Coupa for its cost effectiveness, richness of features, functionality and value for money. Coupa customer service is also very good. Coupa is investing time and effort to bring in more features and constantly improving its products. Some of …
    Incentivized
    Chose Coupa
    I briefly used Procurify and its UI is far more intuitive and its reporting capabilities are far more robust.
    Incentivized
    Chose Coupa
    Coupa and Concur seem equally well-suited for expense tracking.
    Incentivized
    Chose Coupa
    Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.
    Incentivized
    Chose Coupa
    Coupa does well compared to its competitors. Coupa has an easy to use interface. It's an all cloud based, SaaS. Reporting in Coupa is also above the competition. Coupa also requires less maintenance, upgrades are automatic and we don't need to worry about being on the latest …
    Incentivized
    Chose Coupa
    We looked at a number of solutions. Due to retail's high turnover rate I needed a stable tool that was extremely intuitive that store level employees would find easy (and maybe fun) to use. Coupa is so configurable I can set up each store with different spend authorizations to …
    Incentivized
    Key User Insights
    Would buy again
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    75%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    Coupa
    Small Businesses
    No answers on this topic
    Medium-sized Companies
    Precoro
    Score9.5 out of 10
    Enterprises
    GEP Quantum Intelligence
    Score9.1 out of 10
    All AlternativesView all alternatives
    User Ratings
    Coupa
    Likelihood to Recommend
    9.0
    (27 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    Usability
    7.8
    (2 ratings)
    Support Rating
    6.5
    (2 ratings)
    In-Person Training
    3.0
    (1 ratings)
    Configurability
    5.0
    (1 ratings)
    User Testimonials
    Coupa
    Likelihood to Recommend
    Coupa Software
    Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.
    Incentivized
    Read full review
    Pros
    Coupa Software
    • Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
    • The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
    • We’ve been able to manage the implementation and maintenance with a very lean IT group.
    Incentivized
    Read full review
    Cons
    Coupa Software
    • Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
    • I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
    • Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
    Incentivized
    Read full review
    Likelihood to Renew
    Coupa Software
    I love using coupa but i'm not the decision maker in this regard.
    Incentivized
    Read full review
    Usability
    Coupa Software
    -Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.
    Incentivized
    Read full review
    Support Rating
    Coupa Software
    -Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.
    Incentivized
    Read full review
    In-Person Training
    Coupa Software
    The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.
    Incentivized
    Read full review
    Alternatives Considered
    Coupa Software
    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
    Incentivized
    Read full review
    Return on Investment
    Coupa Software
    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses
    Incentivized
    Read full review
    ScreenShots

    Coupa Screenshots

    Screenshot of Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.Screenshot of Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.Screenshot of Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.Screenshot of Bring the results of sourcing events and risk vetting together to quickly formalize agreements without costly omissions or delays.Screenshot of Give users an easy experience for all types of goods, services, and contingent worker needs while bubbling up ESG and other favored suppliers. Streamline budget checks and approvals simple emails to get move spend pre-approved, on-contract, and under control.Screenshot of Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.