COUPA IS GREAT BUT NEEDS AI/FULL AUTOMATION
Updated May 29, 2025

COUPA IS GREAT BUT NEEDS AI/FULL AUTOMATION

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Coupa Invoice
  • Coupa Expense
  • Coupa Procure

Overall Satisfaction with Coupa

We use Coupa for creating PO's, processing invoices and expense reports. The software is used mainly for the procurement team to create PO's and by our A/P team to process invoices as well as other departments in the company to document purchases with company cards and have them approved by all relevant parties.

Pros

  • Invoice processing automation
  • Flexibility in PO format
  • Many ways in allowing for processing invoices with discrepancies.

Cons

  • Full invoice processing automation with AI components to be able to learn how to process invoices with discrepancies
  • Hard to be able to modify to company needs.
  • Found some issues with non-standard data integrations
  • Automate manual processes
  • Save time/effort by putting everything in one place
  • Allow for all approvals to be done in one place
Everything is plug and play and mostly does not involve advanced training.

Do you think Coupa delivers good value for the price?

Yes

Are you happy with Coupa's feature set?

Yes

Did Coupa live up to sales and marketing promises?

Yes

Did implementation of Coupa go as expected?

I wasn't involved with the implementation phase

Would you buy Coupa again?

Yes

Coupa is great for standard out of the box invoice auto processing. When it comes to more complicated scenarios with non-standard or blanket PO's it seems to fall short.

Using Coupa

Purchasing department uses it for PO creation and expense report processing, A/P uses it for invoice processing, Employees use it for expense report submissions.
1 - There is an admin that oversees any issues that come up or any errors that occur. Regular users don't need any special training. Coupa is pretty straight forward in terms of simple tasks like invoice processing, expense report submissoons, etc.
  • Purchase Order Creation
  • Invoice Processing
  • Expense Report processing
  • Reporting
  • Task automation
  • Not sure.
I love using coupa but i'm not the decision maker in this regard.

Evaluating Coupa and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Would ideally get a platform that incorporates both payment processing and reconciliations in the same platform.

Coupa Implementation

Coupa Training

  • In-Person Training
The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Configuring Coupa

it's an out of the box product that leaves little room for adjustments. I think you can submit requests for features but that takes time and may not be incorporated.
No!
Yes - we have customized the interface extensively - The interface is customizable for personal preference/use case.
Unfortunately i'm not aware of any.

Coupa Support

To be perfectly honest the impression i get from dealing with Coupa support that they are not very helpful and often dismiss issues that come up.
ProsCons
Good followup
Problems get solved
Kept well informed
No escalation required
Quick Initial Response
None
Not sure
Yes - It depends on the bug. Sometimes they answer right away other times they just dismiss the request. I've had totally different experiences with other software.
Unfortunately not.

Using Coupa

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting
  • Isolating data
  • Integrations
Yes - There is an app that is available for Expense Reports. Users like it as far as i know.

Comments

More Reviews of Coupa

  1. Home
  2. Procurement Software
  3. Coupa Reviews
  4. User Review of Coupa