Coupa for Procurement is the way to go!
Updated March 02, 2020

Coupa for Procurement is the way to go!

Robyn Mankoski | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Coupa Procure
  • Coupa Expense

Overall Satisfaction with Coupa

It is being used across the whole organization for procurement and expenses. We replaced Concur with Coupa and it's supposed to solve invoicing issues with our suppliers. It is also a faster and more efficient way to submit orders for supplies and control our costs associated with that. All employees use it from corporate to technicians.
  • Efficient with placing orders.
  • Ease of placing orders through the app.
  • Cannot use the app for expense reports. Only good for taking pictures of receipts.
  • App is not user friendly for expense report creation.
  • Cost control.
  • Speed of invoicing.
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Coupa does very well on the procurement side of things. You can set up approval processes that allow you to approve or decline orders by your employees. Everyone gets a set limit and when you go over that limit, it needs to be approved. This has helped with controlling our costs. The expense side is very confusing at first and takes time to get used to. There are more steps involved in creating reports and if you don't have proper training, it can be frustrating.