What users are saying about
Top Rated
52 Ratings
4 Ratings
Top Rated
52 Ratings
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Score 6.9 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

LinkSquares

This is an excellent contract repository. I like the ability to upload a pdf, which is read by LinkSquares' OCR. The fidelity of the searchable documents is extraordinary. I really like the flexibility in terms of what contract language you want reporting on and the reporting capabilities are second to none.
Eric Drattell | TrustRadius Reviewer

Feature Rating Comparison

Contract Authoring

Coupa
LinkSquares
8.2
Contract creation
Coupa
LinkSquares
8.0
Contract templates
Coupa
LinkSquares
8.0
Clause library/saved fields
Coupa
LinkSquares
7.7
Guided logic
Coupa
LinkSquares
9.0

Contract Collaboration

Coupa
LinkSquares
6.3
Contract sharing
Coupa
LinkSquares
8.0
Collaborating on contracts
Coupa
LinkSquares
5.0
Approval process
Coupa
LinkSquares
6.0

Contract Monitoring

Coupa
LinkSquares
9.0
Contract database
Coupa
LinkSquares
9.3
Legacy contracts
Coupa
LinkSquares
9.3
Contract search
Coupa
LinkSquares
9.0
Contract milestone reminders & alerts
Coupa
LinkSquares
8.7
Custom contract reports
Coupa
LinkSquares
9.3
Tracking contract status
Coupa
LinkSquares
8.5

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

LinkSquares

  • It's intuitive.
  • It's easy to use.
  • The AI program is accurate.
Rich Goates, JD, CECP | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

LinkSquares

  • The search function doesn't work if there's a misspelling.
  • The tagging function isn't always smooth.
Jonathan Strong | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

LinkSquares

LinkSquares 9.7
Based on 3 answers
Very easy to use 'out of the box'. Excellent customer support to help when something out of the ordinary is needed.
Eric Drattell | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

LinkSquares

LinkSquares 9.7
Based on 3 answers
I haven't had a ton of support needs, honestly. We have just a couple of users and we haven't needed much support. I do know that if I ever need anything, that I have an account manager there to help and they have always ben very responsive to my needs
Rich Goates, JD, CECP | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

LinkSquares

I compared LinkSquares to a number of other tools and found LinkSquares to be right-sized and flexibly priced for our use case.
Eric Drattell | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

LinkSquares

  • Better contract reporting.
  • Easily searchable contract database.
Jonathan Strong | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LinkSquares

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Coupa
7.0
LinkSquares
9.0

Usability

Coupa
LinkSquares
9.7

Support Rating

Coupa
LinkSquares
9.7

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