Coveo Relevance Cloud vs. Luigi's Box

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.

Incentivized

Superb support: the discovery of our needs was very well organised. The support with the specifications gave me confidence (compared with other companies that don't take our specific needs into account). Once the tool was in place, we had 2 meetings to get to grips with it, with recorded videos so that we could go through the motions again

Incentivized

• Coveo is fast, search results come up quick (though it's not always great).
• Not much complexity to run.
• Coveo is implemented within our portal and doesn't require extra steps to use it.

Incentivized

• Responsive and easy to cooperate with
• Very robust search engine with many options for individual settings and result optimization
• advanced analytics tool

• It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
• In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
• I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
• Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
• We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
• Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.

Incentivized

• Hide products and categories that are out of season
• Improve CTR automated adjustment
• Improve explanations in set-up tool to facilite customisation

Incentivized

This question is not applicable to me

Incentivized

Easier to implement and use in daily, the search engine is faster and better, to be honest is the best. We have one solution for recommenders, searching, and listings. We managed to agree to favorable contract terms + Communication with tool support is perfect. We have solved our main problem very quickly and flexibly

Incentivized

• Quick to find things in a massive database when needed.
• Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
• Coveo is not always the most useful but does its job when general information is needed.

Incentivized

• We've gone from an average basket of 90 euros to around 100 euros.
• The product managers have new ideas for products to integrate.

Incentivized