What users are saying about
11 Ratings
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Score 7.2 out of 100
12 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Coveo Relevance Cloud

100%
4 Ratings
9.0

Searchspring

90%
4 Ratings

Likelihood to Renew

6.6

Coveo Relevance Cloud

66%
2 Ratings

Searchspring

N/A
0 Ratings

Support Rating

Coveo Relevance Cloud

N/A
0 Ratings
10.0

Searchspring

100%
2 Ratings

Likelihood to Recommend

Coveo Relevance Cloud

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Michael Cizmar | TrustRadius Reviewer

Searchspring

Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.
Anonymous | TrustRadius Reviewer

Pros

Coveo Relevance Cloud

  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Anonymous | TrustRadius Reviewer

Searchspring

  • SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
  • SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
  • SearchSpring can account for misspellings and typos in the search bar by using search customizations.
Anonymous | TrustRadius Reviewer

Cons

Coveo Relevance Cloud

  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Rondel Ward | TrustRadius Reviewer

Searchspring

  • Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
  • Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
Chris Wood | TrustRadius Reviewer

Pricing Details

Coveo Relevance Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$600 per month

Coveo Relevance Cloud Editions & Modules

Edition
Base$6001
Pro$1,3201
  1. per month
Additional Pricing Details

Searchspring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$499 per month

Searchspring Editions & Modules

Edition
Starter$499.001
Business$799.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Coveo Relevance Cloud

Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Lauren Jones, PMP | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Support Rating

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

Searchspring

Searchspring 10.0
Based on 2 answers
We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coveo Relevance Cloud

No answers on this topic

Searchspring

Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.
Ryan Dahlstrom | TrustRadius Reviewer

Return on Investment

Coveo Relevance Cloud

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

Searchspring

  • Increased our site search speed.
  • Increased conversion rate.
  • Increase in sales by boosting best sellers and relevant items throughout the year.
Anonymous | TrustRadius Reviewer

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