TrustRadius
Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ericom Security by Cradlepoint
Score 4.0 out of 10
N/A
Ericom Security and Cradlepoint, part of Ericsson, are expanding the scope and impact of zero trust security services to protect organizations from advanced threats. Ericom’s flagship Security Service Edge (SSE) cloud platform leverages remote browser isolation, application isolation, microsegmentation, and virtualization technologies.N/A
LogMeIn Rescue
Score 7.5 out of 10
N/A
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
$1,299
per year
PM II Basic
Score 0.0 out of 10
N/A
N/AN/A
Pricing
Ericom Security by CradlepointLogMeIn RescuePM II Basic
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ericom Security by CradlepointLogMeIn RescuePM II Basic
Free Trial
NoYesNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details———
More Pricing Information
Community Pulse
Ericom Security by CradlepointLogMeIn RescuePM II Basic
Features
Ericom Security by CradlepointLogMeIn RescuePM II Basic
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Ericom Security by Cradlepoint
-
Ratings
LogMeIn Rescue
8.4
205 Ratings
6% above category average
PM II Basic
-
Ratings
Screen sharing00 Ratings9.1198 Ratings00 Ratings
File transfer00 Ratings8.6187 Ratings00 Ratings
Instant message00 Ratings8.4125 Ratings00 Ratings
Secure remote access with Smart Card authentication00 Ratings8.043 Ratings00 Ratings
Access to sleeping/powered-off computers00 Ratings8.763 Ratings00 Ratings
Over-the-Internet remote session00 Ratings8.8197 Ratings00 Ratings
Initiate remote control from mobile00 Ratings6.363 Ratings00 Ratings
Remote management of servers & workstations00 Ratings7.497 Ratings00 Ratings
Remote Active Directory® management00 Ratings7.950 Ratings00 Ratings
Centralized management dashboard00 Ratings8.974 Ratings00 Ratings
Session record00 Ratings9.3142 Ratings00 Ratings
Annotations00 Ratings9.164 Ratings00 Ratings
Monitoring and Alerts00 Ratings9.599 Ratings00 Ratings
Multi-platform remote control00 Ratings7.9146 Ratings00 Ratings
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User Ratings
Ericom Security by CradlepointLogMeIn RescuePM II Basic
Likelihood to Recommend
-
(0 ratings)
8.2
(219 ratings)
-
(0 ratings)
Likelihood to Renew
-
(0 ratings)
6.8
(23 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.5
(74 ratings)
-
(0 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(39 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Ericom Security by CradlepointLogMeIn RescuePM II Basic
Likelihood to Recommend
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
Verified User
Anonymous
Read full review
iterasoft
No answers on this topic
Pros
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
  • LogMeIn Rescue does a great job of allowing access to our clients computer screens.
  • LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
  • LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
  • LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.
Jennifer Glover | TrustRadius Reviewer
Jennifer Glover
Administrator
Read full review
iterasoft
No answers on this topic
Cons
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
Wagner Lopez | TrustRadius Reviewer
Wagner Lopez
Information Technology Audit Manager
Read full review
iterasoft
No answers on this topic
Likelihood to Renew
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing
Kenneth Cameron | TrustRadius Reviewer
Kenneth Cameron
Principal Managing Partner
Read full review
iterasoft
No answers on this topic
Usability
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.
Carlos Alvarez | TrustRadius Reviewer
Carlos Alvarez
Information Technology Director
Read full review
iterasoft
No answers on this topic
Reliability and Availability
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
Log me in has never failed me
Verified User
Anonymous
Read full review
iterasoft
No answers on this topic
Performance
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
no complaints
Verified User
Anonymous
Read full review
iterasoft
No answers on this topic
Support Rating
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Verified User
Anonymous
Read full review
iterasoft
No answers on this topic
Implementation Rating
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Michael Craven | TrustRadius Reviewer
Michael Craven
Owner/President/CEO
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iterasoft
No answers on this topic
Alternatives Considered
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
Verified User
Anonymous
Read full review
iterasoft
No answers on this topic
Scalability
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
it's perfect
Verified User
Anonymous
Read full review
iterasoft
No answers on this topic
Return on Investment
Cradlepoint
No answers on this topic
GoTo (formerly LogMeIn)
  • It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
  • Increase FCR "First Call Resolution" if you have this within your SLA
  • Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
Stachel Stanziola | TrustRadius Reviewer
Stachel Stanziola
Service Desk Manager
Read full review
iterasoft
No answers on this topic
ScreenShots

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.