Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Wagner Lopez

Use Cases and Deployment Scope

We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.

Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords

Pros and Cons

Access computers without people close to them
Give support to users with all privileges even in limited accounts
Help with unattended access to People With Special Abilities (parkinson)
File transfer between computers

one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
more documentation for apple users
never could record a session, all the time was a permissions issue, don't know how to do it

Return on Investment

It's an everyday tool to keep our scientific data up to date.

Usability

Is suitable even if end user have limited technical knowledge. The just have to download the file with the 6 digits code and that's it

Security

Well we have to assure end users that they can see everything that is done in their computers and we respect their privacy, When we do remote sessions using Microsoft RDP, they can't see the screen so, the fell uncomfortable.

The users feel confident with the use of the tool

Customizability

I know it has a lot of configuration, but we use just the basic tools that are useful for our organization.

Alternatives Considered

TeamViewer

Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

ArcGIS, Telegram, Microsoft Teams, Adobe Acrobat

Likelihood to Recommend

To give access to people with special abilities.

Before Rescue, we last at least 20 minutes trying to access the screen of a colleague with limited movement (just view it), now we just ask for permission and we are connected in les than 3 minutes.

The file transfer is an amazing tool. Thanks for give us such an easy way to transfer files between machines.

An easy way to track my science data

Overall Satisfaction with Rescue