Rescue is the Support Life Savior
Updated April 11, 2025

Rescue is the Support Life Savior

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

I use LogMeIn Rescue to provide immediate technical support for construction customers worldwide when they report a plant down situation. The scope of my use is for accessing host servers and clients separated thousands of miles away in order to re-establish their connectivity and features. I also work together in hand with IT Departments for network permissions.

Pros

  • Remote access
  • File Management
  • PC detailing

Cons

  • Allowing full remote control after switching to Windows
  • Letting last al least an hour the 6-digit pin codes
  • Showing a little popup when the machines have 2 or more screens to select instead of the button menu
  • Reduction of 40-70% of the interaction time with customers
  • File transfer speed up by 20-30%
  • Monitoring management improvements for metrics
As an end user: yes it is. Even for unskilled people or non tech-savvy individuals, LogMeIn Rescue turns out to be very friendly and practical to interact with. And as an agent, it definitely makes my day when it comes to providing remote support on a daily basis for several customers.
The level of encryption the solution manages does make an impact to prevent the entry of unauthorized people at any time. And for the end user the use of a simple 6-digit pin code prevents interactions and access permissions from becoming complicated when there are firewall or VPN restrictions in between.
Because as a former end user from different companies I used to work, I got frustrated many times when I needed helpdesk support without the proper tools for it.
Overall, LogMeIn Rescue provides me with a high level of customizability, making it a versatile tool for remote support, particularly in terms of permissions, security settings, and connection methods. Administrators can set detailed permissions for technicians, controlling what they can and cannot do during a remote session. And end user can customize the interface to match their branding, including logos and color schemes.
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

LogMeIn is well suited when it's required to remote into two or more devices at the same time. Its effectiveness is amazing for that type of multitasking as long as I have sufficient bandwidth. And I don't personally consider any type of scenario not or less appropriate for using it. Its benefits are very good.

LogMeIn Rescue Feature Ratings

Remote Administration
9.9
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
9
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

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