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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrashPlan

    Score6.8 out of 10
    N/ACrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

    $8

    per month per user

    Dell Avamar

    Score5.7 out of 10
    N/ADell Avamar is a hardware and software data backup and deduplication product. It provides protection and recovery through a complete software and hardware solution when paired with Dell Data Domain for virtual environments, remote offices, enterprise apps, NAS servers, and desktops/laptops.N/A
    Pricing
    CrashPlanDell Avamar
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CrashPlanDell Avamar
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Community Pulse
    CrashPlanDell Avamar
    Considered Both Products
    CrashPlan
    Chose CrashPlan
    Pricing was more competitive with CrashPlan and the flexibility of the deployment was better.
    Incentivized
    Dell Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    11 Answers
    57%
    Would buy again
    4 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    11 Answers
    57%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    57%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    60%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    67%
    Implementation went as expected
    4 Answers
    Features
    CrashPlanDell Avamar
    Data Center Backup
    Comparison of Data Center Backup features of CrashPlan and Dell Avamar
    Feature
    CrashPlan
    8.3
    1 Ratings
    3% below category average
    Dell Avamar
    6.6
    23 Ratings
    24% below category average
    Universal recovery9.01 Ratings8.021 Ratings
    Instant recovery9.01 Ratings8.020 Ratings
    Recovery verification9.01 Ratings7.018 Ratings
    Business application protection7.01 Ratings8.018 Ratings
    Multiple backup destinations8.01 Ratings7.021 Ratings
    Incremental backup identification7.01 Ratings8.022 Ratings
    Backup to the cloud8.01 Ratings3.610 Ratings
    Flexible deployment8.01 Ratings4.013 Ratings
    Management dashboard9.01 Ratings2.014 Ratings
    Platform support8.01 Ratings8.015 Ratings
    Retention options9.01 Ratings8.016 Ratings
    Deduplication and file compression00 Ratings8.023 Ratings
    Snapshots00 Ratings5.017 Ratings
    Encryption00 Ratings8.015 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of CrashPlan and Dell Avamar
    Feature
    CrashPlan
    8.0
    1 Ratings
    6% below category average
    Dell Avamar
    -
    Ratings
    Continuous data protection10.01 Ratings00 Ratings
    Replication8.01 Ratings00 Ratings
    Ransomware Recovery6.01 Ratings00 Ratings
    Best Alternatives
    CrashPlanDell Avamar
    Small Businesses
    Acronis Cyber Protect
    Score8.7 out of 10
    BDRShield
    Score6.5 out of 10
    Medium-sized Companies
    Carbonite by OpenText
    Score7.1 out of 10
    Bacula Enterprise
    Score8.6 out of 10
    Enterprises
    Druva Security Cloud
    Score9.4 out of 10
    Bacula Enterprise
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CrashPlanDell Avamar
    Likelihood to Recommend
    6.7
    (84 ratings)
    2.0
    (23 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    9.5
    (2 ratings)
    Usability
    9.0
    (4 ratings)
    2.0
    (2 ratings)
    Support Rating
    5.0
    (8 ratings)
    8.8
    (4 ratings)
    Implementation Rating
    9.7
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    CrashPlanDell Avamar
    Likelihood to Recommend
    CrashPlan
    Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
    Read full review
    Dell Technologies
    This software is well suited for companies that want to be very in control of their backups but need a simple tool. It could be convenient for them to just buy their own node, locate it in a different location, and set up the jobs for their machines to backup to the cloud with the specific plugins. However, it would not be convenient for companies looking to have a tool that needs to be secure and compliant, and that need to have different other options for business continuity.
    Incentivized
    Read full review
    Pros
    CrashPlan
    • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
    • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
    • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
    • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
    Incentivized
    Read full review
    Dell Technologies
    • Avamar performs data deduplication on the remote host. This greatly reduces the amount of traffic that each backup requires. This even applies to the virtual environment through change block tracking. Backup times are reduced from hours to minutes.
    • The management interface makes it easy to configure and maintain data retention periods. Many times certain data must be kept for an extended period of time. There is a specific menu for managing retention periods.
    • The system is able to recover itself from a hard failure with virtually no loss of backups. There is a checkpoint taken each day that provides a recovery point in the event of a catastrophic failure. Since this is a node based system, the loss of more than one node could require a recovery be performed.
    • While another grid must be purchased, the replication utility allows all backups to be replicated to another grid at a remote location. This ensures the resilience of the backups in the event there is the loss of the primary data center.
    • Also works on HCI devices performing image-level backups as in our primary data center environment
    • There is also now an All-in-One appliance for smaller locations
    Incentivized
    Read full review
    Cons
    CrashPlan
    • The CrashPlan program installed on your computer is Java-based vs. a native application. While this makes development for CrashPlan easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
    • While this was also in the Pros category - CrashPlan is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up CrashPlan isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
    • The CrashPlan desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
    • Perhaps one of the biggest downsides to CrashPlan is its price - at $10/month/computer CrashPlan is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, CrashPlan discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with CrashPlan was effectively doubled for the same feature set.
    • Along with the previous example, CrashPlan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
    • While the backup service provided by CrashPlan are still first in class, the above two controversial changes have broken some trust between CrashPlan and its clients.
    Read full review
    Dell Technologies
    • The client interface has constant JAVA issues and can be slow and chunky. We have often had issues with current versions of JAVA breaking it so it will not even run.
    • The backup clients are split out for function. Although this makes them light, it also makes it cumbersome to upgrade clients. The naming scheme can also be confusing for the clients.
    Incentivized
    Read full review
    Likelihood to Renew
    CrashPlan
    No other product works as well.
    Read full review
    Dell Technologies
    I have been using the product for over five years. This has performed so well that with the current system reaching its End-of-Life with EMC next year, I have proposed replacing it with the latest version of the product. Now that it integrates with Data Domain, the cost has been greatly reduced. Instead of the need to purchase many nodes, one Data Domain can replace them creating a significant cost savings.
    Incentivized
    Read full review
    Usability
    CrashPlan
    Overall, it is simple to use, lightweight, and effective.
    Incentivized
    Read full review
    Dell Technologies
    The system overall is easy to monitor and see your backup/restore status. The user interface could use updating as it relies on Java and any updates to Java cause the interface to stop working need to be reinstalled
    Incentivized
    Read full review
    Support Rating
    CrashPlan
    Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
    Incentivized
    Read full review
    Dell Technologies
    Support is very convincing, always eager to solve issues from the root rather than workaround, don't hesitate to take webex, describe the issues to the core and recommend configuration to avoid further issues. We can ask few questions other than the main issue. They don't hesitate to answer.
    Incentivized
    Read full review
    Implementation Rating
    CrashPlan
    Very easy to follow the install guide.
    Read full review
    Dell Technologies
    No answers on this topic
    Alternatives Considered
    CrashPlan
    Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the CrashPlan solution with my experience with it, in places like these where every dollar mattered.
    Incentivized
    Read full review
    Dell Technologies
    Avamar has simplied the back up approach in their VE edition and is much easier to use than Data Protector. Backing up multiple VMs takes minutes instead of hours now. Creating policies, retentions, and schedules, is vastly improved and much easier.
    Incentivized
    Read full review
    Return on Investment
    CrashPlan
    • Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
    • Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
    • We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
    Incentivized
    Read full review
    Dell Technologies
    • Absolute Zero ROI
    • This appliance does not work in its current state and to update we need to wait 2-3 months
    • Can't wait to get rid of it and replace it with something else. (not even sure if we will be able to get it running before that)
    • [I think] this is one of the worst mistakes we made
    Incentivized
    Read full review
    ScreenShots

    CrashPlan Screenshots

    Screenshot of Dashboard – Endpoints Backup, Shows: Active users, assets, completed restores, total data backed up, and users without active assets.Screenshot of Dashboard – OneDrive for Business
This screen tracks backup performance for OneDrive for Business.
Metrics: Active users, active assets, users with completed backups, assets not protected (0%), and total backup size (321.45 MB).
Reports include Data Protection Scorecard, Asset Assignment, and Capacity Savings.Screenshot of Dashboard – Microsoft Exchange
This screen presents Microsoft Exchange backup overview.Screenshot of Dashboard – SharePoint Online
This view shows backup activity for SharePoint Online.