3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
Five9
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 80 reviews and ratings
Feature Set Ratings
- CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.7
CrazyCall
87%

8.0
Five9
80%
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features
Agent dashboard
8.5
85%
3 Ratings

8.0
80%
10 Ratings
Validate callers
8.5
85%
3 Ratings

8.4
84%
10 Ratings
Outbound response
8.5
85%
3 Ratings

8.0
80%
10 Ratings
Call forwarding
9.0
90%
3 Ratings

8.3
83%
8 Ratings
Click-to-call (CTC)
9.0
90%
3 Ratings

8.2
82%
9 Ratings
Warm transfer
8.5
85%
3 Ratings

8.0
80%
10 Ratings
Predictive dialing
9.0
90%
3 Ratings

8.3
83%
8 Ratings
Interactive voice response
8.5
85%
3 Ratings

8.2
82%
8 Ratings
REST APIs
8.5
85%
3 Ratings

8.0
80%
7 Ratings
Call scripts
9.0
90%
3 Ratings

8.0
80%
8 Ratings
Call tracking
9.0
90%
3 Ratings

7.2
72%
11 Ratings
Multichannel integration
8.5
85%
3 Ratings

7.7
77%
9 Ratings
CRM software integration
9.0
90%
3 Ratings

8.0
80%
9 Ratings
Workforce Optimization (WFO)
8.7
CrazyCall
87%

7.8
Five9
78%
CrazyCall ranks higher in 9/9 features
CrazyCall ranks higher in 9/9 features
Inbound call routing
8.5
85%
3 Ratings

8.0
80%
9 Ratings
Omnichannel inbound routing
8.5
85%
3 Ratings

8.2
82%
6 Ratings
Recording
8.5
85%
3 Ratings

7.3
73%
10 Ratings
Quality management
9.0
90%
3 Ratings

7.6
76%
19 Ratings
Call analytics
9.0
90%
3 Ratings

7.5
75%
11 Ratings
Historical reporting
8.5
85%
3 Ratings

7.6
76%
10 Ratings
Live reporting
8.5
85%
3 Ratings

8.3
83%
10 Ratings
Customer surveys
8.5
85%
3 Ratings

N/A
0 Ratings
Customer interaction analytics
9.0
90%
3 Ratings

7.8
78%
9 Ratings
Attribute Ratings
- CrazyCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
CrazyCall
90%
3 Ratings

8.1
Five9
81%
35 Ratings
Support Rating
CrazyCall
N/A
0 Ratings

8.2
Five9
82%
12 Ratings
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesPros
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Five9
- Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
- Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
- You can customize the call dispositions / call labels to match what's used in your CRM.

Verified User
Director in Quality Assurance
Higher Education Company, 201-500 employeesCons
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Five9
- Java based desktop application is a pain to keep updated.
- The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
- The help center for documentation isn't well organized and the documentation needs substantial editing.
Support Improvement Manager
OrderUpFood & Beverages, 51-200 employees
Pricing Details
CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.Five9
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Contact sales team
Five9 Editions & Modules
Edition
Core | Contact sales team1 |
---|---|
Premium | Contact sales team1 |
Optimum | Contact sales team1 |
Ultimate | Contact sales team1 |
- Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingSupport Rating
CrazyCall
No score
No answers yet
No answers on this topic
Five9
Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Verified User
General Manager in Customer Service
Consumer Electronics Company, 51-200 employeesAlternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost

Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employeesReturn on Investment
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Five9
- Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
- Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
- Cost savings: Five9 requires significantly less management than our previous solutions.
President & CEO
BernardOutsourcing/Offshoring, 501-1000 employees