What users are saying about
3 Ratings
5 Ratings
3 Ratings
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Score 9 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

  • TelebuHub ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.7

CrazyCall

87%
9.4

TelebuHub

94%
TelebuHub ranks higher in 13/13 features

Agent dashboard

8.5
85%
3 Ratings
10.0
100%
3 Ratings

Validate callers

8.5
85%
3 Ratings
9.3
93%
3 Ratings

Outbound response

8.5
85%
3 Ratings
9.3
93%
3 Ratings

Call forwarding

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Click-to-call (CTC)

9.0
90%
3 Ratings
9.3
93%
3 Ratings

Warm transfer

8.5
85%
3 Ratings
8.7
87%
3 Ratings

Predictive dialing

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Interactive voice response

8.5
85%
3 Ratings
10.0
100%
3 Ratings

REST APIs

8.5
85%
3 Ratings
9.0
90%
3 Ratings

Call scripts

9.0
90%
3 Ratings
9.3
93%
3 Ratings

Call tracking

9.0
90%
3 Ratings
9.4
94%
3 Ratings

Multichannel integration

8.5
85%
3 Ratings
9.0
90%
3 Ratings

CRM software integration

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Workforce Optimization (WFO)

8.7

CrazyCall

87%
9.3

TelebuHub

93%
TelebuHub ranks higher in 7/9 features

Inbound call routing

8.5
85%
3 Ratings
9.7
97%
3 Ratings

Omnichannel inbound routing

8.5
85%
3 Ratings
N/A
0 Ratings

Recording

8.5
85%
3 Ratings
9.3
93%
3 Ratings

Quality management

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Call analytics

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Historical reporting

8.5
85%
3 Ratings
10.0
100%
3 Ratings

Live reporting

8.5
85%
3 Ratings
9.0
90%
3 Ratings

Customer surveys

8.5
85%
3 Ratings
9.0
90%
3 Ratings

Customer interaction analytics

9.0
90%
3 Ratings
8.7
87%
3 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
9.3

TelebuHub

93%
3 Ratings

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Guzman Ruiz | TrustRadius Reviewer

TelebuHub

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Inés Prieto | TrustRadius Reviewer

Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
America Castañeda | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TelebuHub Editions & Modules

Additional Pricing Details

Alternatives Considered

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Guzman Ruiz | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Screenshots

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