10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 10 reviews and ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 20 reviews and ratings
Feature Set Ratings
Project Management
Creately
Feature Set Not Supported
N/A
8.6
Frame.io
86%
Frame.io ranks higher in 4/4 features
Frame.io ranks higher in 4/4 features
Task Management
N/A
0 Ratings
8.5
85%
3 Ratings
Mobile Access
N/A
0 Ratings
7.9
79%
4 Ratings
Search
N/A
0 Ratings
9.3
93%
4 Ratings
Visual planning tools
N/A
0 Ratings
8.7
87%
3 Ratings
Communication
Creately
Feature Set Not Supported
N/A
9.8
Frame.io
98%
Frame.io ranks higher in 4/4 features
Frame.io ranks higher in 4/4 features
Chat
N/A
0 Ratings
9.8
98%
2 Ratings
Notifications
N/A
0 Ratings
9.9
99%
4 Ratings
Discussions
N/A
0 Ratings
9.3
93%
3 Ratings
Internal knowledgebase
N/A
0 Ratings
10.0
100%
1 Rating
File Sharing & Management
Creately
Feature Set Not Supported
N/A
9.7
Frame.io
97%
Frame.io ranks higher in 8/8 features
Frame.io ranks higher in 8/8 features
Versioning
N/A
0 Ratings
9.9
99%
3 Ratings
Video files
N/A
0 Ratings
9.9
99%
4 Ratings
Audio files
N/A
0 Ratings
9.9
99%
3 Ratings
Document collaboration
N/A
0 Ratings
10.0
100%
3 Ratings
Access control
N/A
0 Ratings
9.4
94%
3 Ratings
Advanced security features
N/A
0 Ratings
9.4
94%
3 Ratings
Integrates with Google Drive
N/A
0 Ratings
9.0
90%
2 Ratings
Device sync
N/A
0 Ratings
9.8
98%
2 Ratings
Attribute Ratings
- Frame.io is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.4
Creately
84%
2 Ratings
9.3
Frame.io
93%
7 Ratings
Usability
Creately
N/A
0 Ratings
10.0
Frame.io
100%
1 Rating
Support Rating
5.6
Creately
56%
4 Ratings
8.9
Frame.io
89%
3 Ratings
Likelihood to Recommend
Creately
Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Frame.io
By far Frame is the best video review service out there mainly due to how easy it is to introduce to new users, including on the client side. There is not much instruction required in order to share and edit with a client and ask them to start providing feedback - the system is designed to invite users to give notes and that alone is worth the money.
Producer
lilDRAGONMedia Production, 1-10 employees
Pros
Creately
- Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
- Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
- Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
- I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Frame.io
- Frame.io provides an intuitive interface for clients to leave detailed feedback on videos they've hired us to produce. Users can leave public or private comments and start and stop on whichever video frames they choose. Users can draw on a frame using a non-destructive marker to make specific feedback (e.g. I don't like that this window is overexposed and is distracting me from looking at the interview). This allows for making nuanced critiques that are otherwise difficult to convey without using screengrabs or long email threads.
- Frame.io is easy to learn. If a user is new to the application, the software determines this and a short tutorial video pops up and teaches the new user how to interact with the application. It does this without taking the user to a new page and risk confusing a client. The software is simple to use and I never have issues with uninformed or flustered clients because of it.
- Frame.io makes sharing simple. Producers can send review links within the application or copy and paste the link into an email, whichever their preference. Users can also create live presentations to walk clients through a video as well. I've not used this feature extensively, so I'm unsure of how well it works, but the option is available.
- Frame.io interacts with video editing software (i.e. After Effects, Premiere Pro) using a plug-in. Before applications like Frame.io, we had to reference emails with timecodes and then decipher what the client is asking to have changed. It was cryptic, and feels archaic in hindsight. Now, the integration between the application and our software is seamless. I can revisit feedback by clicking on a comment in the review window, and it takes me to the exact point of criticism in the timeline. It's so easy to use and saves so much time.
Business Owner
Lucky Whisker LLCOnline Media, 1-10 employees
Cons
Creately
- The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
- Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Frame.io
- Frame.io's permissions aren't great. Each individual project has its own permissions and there is no way to set a general admin permissions to team members thus allowing them to be added to every project.
- Frame.io sometimes has issues for our clients where they cannot add edits or where their film does not load.

Verified User
Director in Customer Service
Media Production Company, 11-50 employeesPricing Details
Creately
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
6.95
Starting Price
$40 per month
Creately Editions & Modules
On-premise Edition
Creately Desktop | $751 |
---|---|
Creately Server | 6.951 |
- per user
SaaS Edition
Creately Online Personal | 6.951 |
---|---|
Creately Team 5 | $401 |
Creately Team 10 | $801 |
Creately Team 25 | $2001 |
- per month
Additional Pricing Details
We offer deeply discounted prices for non profits, educational institutes and charities.Frame.io
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 For up to 2 users
Frame.io Editions & Modules
Edition
Free | Free1 |
---|---|
Pro | $152 |
Team | $252 |
Enterprise | Contact sales team |
- For up to 2 users
- per user/per month
- none
Additional Pricing Details
—Usability
Creately
No score
No answers yet
No answers on this topic
Frame.io
Frame.io 10.0
Based on 1 answer
I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.
Producer
lilDRAGONMedia Production, 1-10 employees
Support Rating
Creately
Creately 5.6
Based on 4 answers
I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Frame.io
Frame.io 8.9
Based on 3 answers
I've only reached out to Frame.io a few times but they responded quickly and offered achievable solutions. The fact that I haven't had to reach out to them more is proof that the platform is easy to use, reliable, and can run on its own. The only issues we have had were related to uploading issues on our end.

Verified User
Director in Customer Service
Media Production Company, 11-50 employeesAlternatives Considered
Creately
In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Frame.io
Frame.io is better when being compared to the Google Drive as a platform just because of the usability. Frame.io has a more simple design format, that makes organizing projects and file structures much more readily available when doing a quick search. The ability to review and comment on the different projects is also better in Frame.io as it shows who said what and at what timecode they are referring to.
Video Editor
KindnssBroadcast Media, 1-10 employees
Return on Investment
Creately
- Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
- Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Frame.io
- Frame.io has allowed the team to collaborate on our own schedules
- Frame.io has allowed the team to collaborate remotely
- Frame.io has allowed us to share content with clients for feedback before publishing

Verified User
Executive in Corporate
Hospital & Health Care Company, 1-10 employees