Creatio vs. Kompassify

Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.

Incentivized

Kompassify is recommended for all product marketing professionals who want to communicate with their customers directly, clearly, and without needing a tech team. In my daily work, I use the platform to send in-app notifications to customers, guide my users through menus and features with tooltips, and announce new products and marketing campaigns. O Kompassify é recomendado para todos os profissionais marketing de produto que desejam se comunicar com seus clientes de forma direta, clara e sem precisar de uma equipe de tech. No meu dia a dia, utilizo a plataforma para enviar notificações in-app para os clientes, guiar meus usuários por menus e features com tooltips ou anunciar novidades e campanhas de marketing. This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

• Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
• Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
• Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

• User guide (tours) with explanatory modals and tooltips.
• Targeted ad bars for different audiences
• Hassle-free in-app notifications
• Guia de usuários (tours) com modais e tooltips explicativos
• Barra de anúncio segmentadas para diferentes públicos
• Notificações in app sem complicação

Incentivized

• When we started using Creatio in 2022 the new user interface had just been released and did not include all the features we needed; however, we used a more classic user interface and were still satisfied with the results.
• The ability to capture a digital signature directly within the application was missing in the base system; however, Creatio connected us with a partner that provided a solution for this specific situation.

• Improve the text editor
• Fix bugs in the display of in-app communication buttons.
• Allow multiple buttons and more image insertion options.
• To have more explanatory materials on how to use the platform.
• Melhorar o editor de textos
• Corrigir bugs na visualização de botões das comunicações in app
• Permitir múltiplos botões e mais possibilidades de inserção de imagens
• Ter mais materiais explicativos sobre utilização da plataforma

Incentivized

We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.

Incentivized

Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.

We still encounter many bugs and anomalies when editing materials within the platform, problems that we need to solve using creative, but not ideal, methods. Despite this, we have dedicated support that listens to our complaints and helps us get the most out of the platform. Kompassify is a great ally for product marketing professionals and can bring significant returns when used correctly. Ainda encontramos muitos bugs e anomalias na edição de materiais dentro da plataforma, problemas que precisamos solucionar utilizando formas criativas, mas não adequedas. Apesar disso, temos um suporte dedicado, que escuta nossas queixas e nos ajuda a extrair o máximo da plaforma. O Kompassify é um ótimo aliado para profissionais de marketing de produto e pode trazer bastante retorno, quando bem utilizado.

Incentivized

Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.

Incentivized

Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.

Incentivized

The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work

Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.

Incentivized

The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.

Incentivized

The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

I can see the promise of how it can be customized to other aspects of our business.

Incentivized

• We went from manually processing Work Orders into Invoices once a day - representing significant impact to turn around speeds - to submitting automatically in real time, eliminating a great deal of human transcription errors and freeing up a great deal of operations time
• Custom Implementation automation in Creatio has eliminated 4-6 hours of configuration work per sale in comparison to our old manual methods

• Mass communication with over 3,000 customers in the database.
• Lead generation in supsell campaigns with in-app communications.
• Ease of creating communications on the platform without a development team.
• Comunicação em massa com mais de 3.000 clientes da base
• Geração de leads em campanhas de supsell com comunicações in-app
• Facilidade para criar comunicações na plataforma sem time de desenvolvimento

Incentivized