What users are saying about
25 Ratings
1 Ratings
25 Ratings
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Score 9.4 out of 100
1 Ratings
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Score 6 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
MCA Suite
6.0
Customer data management / contact management
Creatio
9.9
MCA Suite
6.0
Workflow management
Creatio
9.6
MCA Suite
Territory management
Creatio
9.1
MCA Suite
Opportunity management
Creatio
9.6
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
MCA Suite
Contract management
Creatio
9.5
MCA Suite
Quote & order management
Creatio
10.0
MCA Suite
Interaction tracking
Creatio
9.2
MCA Suite
Channel / partner relationship management
Creatio
9.4
MCA Suite

Customer Service & Support

Creatio
9.1
MCA Suite
Case management
Creatio
9.7
MCA Suite
Call center management
Creatio
8.5
MCA Suite
Help desk management
Creatio
9.1
MCA Suite

Marketing Automation

Creatio
9.6
MCA Suite
Lead management
Creatio
9.6
MCA Suite
Email marketing
Creatio
9.5
MCA Suite

CRM Project Management

Creatio
9.0
MCA Suite
4.0
Task management
Creatio
9.4
MCA Suite
Billing and invoicing management
Creatio
8.2
MCA Suite
Reporting
Creatio
9.5
MCA Suite
4.0

CRM Reporting & Analytics

Creatio
9.5
MCA Suite
1.0
Forecasting
Creatio
9.4
MCA Suite
Pipeline visualization
Creatio
9.4
MCA Suite
Customizable reports
Creatio
9.5
MCA Suite
1.0

Customization

Creatio
9.9
MCA Suite
Custom fields
Creatio
9.9
MCA Suite
Custom objects
Creatio
9.9
MCA Suite
Scripting environment
Creatio
10.0
MCA Suite
API for custom integration
Creatio
9.8
MCA Suite

Security

Creatio
9.2
MCA Suite
8.0
Single sign-on capability
Creatio
9.1
MCA Suite
Role-based user permissions
Creatio
9.2
MCA Suite
8.0

Social CRM

Creatio
9.4
MCA Suite
Social data
Creatio
9.2
MCA Suite
Social engagement
Creatio
9.7
MCA Suite

Integrations with 3rd-party Software

Creatio
8.4
MCA Suite
Marketing automation
Creatio
8.4
MCA Suite

Platform

Creatio
9.0
MCA Suite
Mobile access
Creatio
9.0
MCA Suite

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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