Creatio vs Oracle BPM Suite

Likelihood to Recommend

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.

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Carl Moore

CRM Administrator

USEAFinancial Services, 11-50 employees

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Oracle BPM is well suited to organizations and environments that have a good understanding of their business processes and organizational structures. Trying to introduce a tool such as Oracle BPM into the organization without a good grasp on how the business operates is a recipe for disaster as the implementation will uncover all of the dirty secrets of an organizations business processes and bring them to light. BPM is not to be utilized for smaller service orchestrations or technical service implementations, these should be handled by the Oracle SOA Suite using the BPEL process manager, leaving BPM to handle the organizational business processes, referring to and including lower level services and BPEL processes as needed.

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Shawn Ruff

Director, Fusion Middleware Practice

Mythics Inc.Information Technology and Services, 51-200 employees

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Feature Rating Comparison

Creatio

Oracle BPM Suite

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Creatio

Oracle BPM Suite

Case management

Call center management

Help desk management

Creatio

Oracle BPM Suite

Lead management

Email marketing

Creatio

Marketing automation

Creatio

Oracle BPM Suite

Mobile access

Creatio

Oracle BPM Suite

Dashboards

Standard reports

Custom reports

Creatio

Oracle BPM Suite

Process designer

Process simulation

Business rules engine

SOA support

Process player

Support for modeling languages

Form builder

Model execution

Creatio

Oracle BPM Suite

Social collaboration tools

Creatio

Oracle BPM Suite

Content management

Pros

Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
The system is really easy to use. Users pick it up & love it immediately.
Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
Cost: Definitely competitive.

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Will Ludgate

Business/Systems Analyst (contract)

OKI Europe LtdPrinting, 201-500 employees

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Modeling business processes - it is providing an interface where users can drag and drop many kinds of shapes to build a business process.
HumanTask - I consider this as being the key strength of Oracle BPM. It allows you to create approval flows in different ways and it manages the long-running processes (while waiting for people to interact with the flow).
The user-interface for user tasks - it is one place where you can see all tasks and their progress. Admins can see and interact with other people's tasks.

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Cristian Bodnarasec

Senior Software Development Manager

eSiliconSemiconductors, 501-1000 employees

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Cons

Having more marketplace solutions that add to the system’s functionality would be great.
We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
We would also like to see some improvements to the customer portal.

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Tatyana Yaroshenko

Chief Marketing Officer

Be TechInformation Technology & Services, 11-50 employees

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Again, it takes a decent amount of IT knowledge to realize the full potential of the Oracle BPM Suite
It can tend to feel sluggish unless you slightly exceed the minimum system requirements
There are so many features that it can be difficult to know which ones to use and which ones not to use in a given situation

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Oracle BPM Suite 6.0

Based on 2 answers

In many scenarios it should have provided more features. It took a lot of effort while debugging, making it difficult to maintain.

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Shouvik Das

Student

Pittsburgh Public SchoolsEducation Management, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Oracle BPM Suite 6.0

Based on 1 answer

Not easy to debug errors.

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Shouvik Das

Student

Pittsburgh Public SchoolsEducation Management, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Oracle BPM Suite 6.0

Based on 1 answer

Overall satisfactory

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Shouvik Das

Student

Pittsburgh Public SchoolsEducation Management, 1001-5000 employees

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Alternatives Considered

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.

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Vladlen Manastiretskiy

System Manager

National Property RescueReal Estate, 11-50 employees

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IBM's Rational RequistePro was considered as an alternative but due to the client's good experience with existing Oracle services, BPM Suite was finally decided upon.

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Verified User

Consultant in Professional Services

Computer Software Company, 501-1000 employees

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Return on Investment

bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.

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Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

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Documenting a flow to a client allows communicating the intention of a development and thereby minimizing changes that could delay the calendar.
Simulating macro processes allows you to visualize at an early stage the figures of a project in order to better manage resources.

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Miguel Angel Merino Vega

Analista de Sistemas

Consultor independiente de softwareComputer Software, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

$3,000*

* Per installation

General

Oracle BPM Suite

Creatio

Oracle BPM Suite

Creatio

Oracle BPM Suite

Likelihood to Recommend

Creatio

Oracle BPM Suite

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Mobile access

Dashboards

Standard reports

Custom reports

Process designer

Process simulation

Business rules engine

SOA support

Process player

Support for modeling languages

Form builder

Model execution

Social collaboration tools

Content management

Pros

Creatio

Oracle BPM Suite

Cons

Creatio

Oracle BPM Suite

Likelihood to Renew

Creatio

Oracle BPM Suite

Usability

Creatio

Oracle BPM Suite

Implementation Rating

Creatio

Oracle BPM Suite

Alternatives Considered

Creatio

Oracle BPM Suite

Return on Investment

Creatio

Oracle BPM Suite

Screenshots

Creatio

Oracle BPM Suite

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version