What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
55 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

TIBCO ActiveMatrix BPM

TIBCO ActiveMatrix is most useful for teams that need help mapping out their processes with other, co-dependent teams. It makes that conversation happen in a logical, structured way. The software is also helpful for professionals that need more data visualization in their business. On the opposite side, the software is not useful for really small businesses. It’s not worth the money.
Thomas Young | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
TIBCO ActiveMatrix BPM
Customer data management / contact management
Creatio
9.9
TIBCO ActiveMatrix BPM
Workflow management
Creatio
9.6
TIBCO ActiveMatrix BPM
Territory management
Creatio
9.1
TIBCO ActiveMatrix BPM
Opportunity management
Creatio
9.6
TIBCO ActiveMatrix BPM
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
TIBCO ActiveMatrix BPM
Contract management
Creatio
9.5
TIBCO ActiveMatrix BPM
Quote & order management
Creatio
10.0
TIBCO ActiveMatrix BPM
Interaction tracking
Creatio
9.2
TIBCO ActiveMatrix BPM
Channel / partner relationship management
Creatio
9.4
TIBCO ActiveMatrix BPM

Customer Service & Support

Creatio
9.1
TIBCO ActiveMatrix BPM
Case management
Creatio
9.7
TIBCO ActiveMatrix BPM
Call center management
Creatio
8.5
TIBCO ActiveMatrix BPM
Help desk management
Creatio
9.1
TIBCO ActiveMatrix BPM

Marketing Automation

Creatio
9.6
TIBCO ActiveMatrix BPM
Lead management
Creatio
9.6
TIBCO ActiveMatrix BPM
Email marketing
Creatio
9.5
TIBCO ActiveMatrix BPM

CRM Project Management

Creatio
9.0
TIBCO ActiveMatrix BPM
Task management
Creatio
9.4
TIBCO ActiveMatrix BPM
Billing and invoicing management
Creatio
8.2
TIBCO ActiveMatrix BPM
Reporting
Creatio
9.5
TIBCO ActiveMatrix BPM

CRM Reporting & Analytics

Creatio
9.5
TIBCO ActiveMatrix BPM
Forecasting
Creatio
9.4
TIBCO ActiveMatrix BPM
Pipeline visualization
Creatio
9.4
TIBCO ActiveMatrix BPM
Customizable reports
Creatio
9.5
TIBCO ActiveMatrix BPM

Customization

Creatio
9.9
TIBCO ActiveMatrix BPM
Custom fields
Creatio
9.9
TIBCO ActiveMatrix BPM
Custom objects
Creatio
9.9
TIBCO ActiveMatrix BPM
Scripting environment
Creatio
10.0
TIBCO ActiveMatrix BPM
API for custom integration
Creatio
9.8
TIBCO ActiveMatrix BPM

Security

Creatio
9.2
TIBCO ActiveMatrix BPM
Single sign-on capability
Creatio
9.1
TIBCO ActiveMatrix BPM
Role-based user permissions
Creatio
9.2
TIBCO ActiveMatrix BPM

Social CRM

Creatio
9.4
TIBCO ActiveMatrix BPM
Social data
Creatio
9.2
TIBCO ActiveMatrix BPM
Social engagement
Creatio
9.7
TIBCO ActiveMatrix BPM

Integrations with 3rd-party Software

Creatio
8.4
TIBCO ActiveMatrix BPM
Marketing automation
Creatio
8.4
TIBCO ActiveMatrix BPM

Platform

Creatio
9.0
TIBCO ActiveMatrix BPM
Mobile access
Creatio
9.0
TIBCO ActiveMatrix BPM

Reporting & Analytics

Creatio
TIBCO ActiveMatrix BPM
9.6
Dashboards
Creatio
TIBCO ActiveMatrix BPM
10.0
Standard reports
Creatio
TIBCO ActiveMatrix BPM
10.0
Custom reports
Creatio
TIBCO ActiveMatrix BPM
9.0

Process Engine

Creatio
TIBCO ActiveMatrix BPM
8.6
Process designer
Creatio
TIBCO ActiveMatrix BPM
8.9
Process simulation
Creatio
TIBCO ActiveMatrix BPM
8.4
Business rules engine
Creatio
TIBCO ActiveMatrix BPM
9.5
SOA support
Creatio
TIBCO ActiveMatrix BPM
8.9
Process player
Creatio
TIBCO ActiveMatrix BPM
9.0
Support for modeling languages
Creatio
TIBCO ActiveMatrix BPM
8.0
Form builder
Creatio
TIBCO ActiveMatrix BPM
8.4
Model execution
Creatio
TIBCO ActiveMatrix BPM
7.9

Collaboration

Creatio
TIBCO ActiveMatrix BPM
8.5
Social collaboration tools
Creatio
TIBCO ActiveMatrix BPM
8.5

Content Management Capabilties

Creatio
TIBCO ActiveMatrix BPM
9.0
Content management
Creatio
TIBCO ActiveMatrix BPM
9.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

TIBCO ActiveMatrix BPM

  • Workspace and Openspace Console that offers a powerful method for troubleshooting and viewing the routing within a process
  • Easy representation of the corporate organization
  • Powerful IDE to design a business process as a TIBCO Business Studio BPM Edition
  • Testing and Debugging
Raffaele Califano | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

TIBCO ActiveMatrix BPM

  • A little bit too conservative. Not really anything leading edge. [Tibco] has plenty of customers, and that means they will probably be around forever, but [product enhancements] seem to be more [abundant in competitor product offerings].
  • It would be great to have some pre-defined themes. Pie chart labels - it would be great to get more options for sizing and placement.
  • I find it hard to trust the online portal too much. I doubt the security that is offered by this software.
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

TIBCO ActiveMatrix BPM

TIBCO ActiveMatrix BPM 9.0
Based on 1 answer
Such a BPM sw is amazing and usefull. You have a gret visibility in design and development phase.
Sebastiano Manzella | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

TIBCO ActiveMatrix BPM

TIBCO ActiveMatrix BPM 8.0
Based on 1 answer
Because our support team is always available also for development suggestions.
Sebastiano Manzella | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

TIBCO ActiveMatrix BPM

For BPM we looked at some IBM products suites, BPM Online, Oracle products and Pega Systems. The decision to go with AMX BPM was based on the evaluation by the software architect team and the cost of acquiring the TIBCO suites.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

TIBCO ActiveMatrix BPM

  • In order to create a BPM management, you need to make a very solid data management model, which becomes very important in its reuse
  • The business process is very often unconnected with the implementation logic and therefore plays in favor of the re-usability of the software
  • Large customization at log level for which managing these tools can be handled minimizing effort
Domenico Bellifemine | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

TIBCO ActiveMatrix BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
TIBCO ActiveMatrix BPM
9.1

Likelihood to Renew

Creatio
TIBCO ActiveMatrix BPM
8.0

Usability

Creatio
TIBCO ActiveMatrix BPM
9.0

Support Rating

Creatio
TIBCO ActiveMatrix BPM
8.0

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