What users are saying about
25 Ratings
3 Ratings
25 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

WEBCON BPS

Really well suited for processes which work with documents, seems less (but it is possible) appropriate for single/no data actions (e.g. just provide a quick update in SQL database without any process).
Dominik Cholewiński | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
WEBCON BPS
Customer data management / contact management
Creatio
9.9
WEBCON BPS
Workflow management
Creatio
9.6
WEBCON BPS
Territory management
Creatio
9.1
WEBCON BPS
Opportunity management
Creatio
9.6
WEBCON BPS
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
WEBCON BPS
Contract management
Creatio
9.5
WEBCON BPS
Quote & order management
Creatio
10.0
WEBCON BPS
Interaction tracking
Creatio
9.2
WEBCON BPS
Channel / partner relationship management
Creatio
9.4
WEBCON BPS

Customer Service & Support

Creatio
9.1
WEBCON BPS
Case management
Creatio
9.7
WEBCON BPS
Call center management
Creatio
8.5
WEBCON BPS
Help desk management
Creatio
9.1
WEBCON BPS

Marketing Automation

Creatio
9.6
WEBCON BPS
Lead management
Creatio
9.6
WEBCON BPS
Email marketing
Creatio
9.5
WEBCON BPS

CRM Project Management

Creatio
9.0
WEBCON BPS
Task management
Creatio
9.4
WEBCON BPS
Billing and invoicing management
Creatio
8.2
WEBCON BPS
Reporting
Creatio
9.5
WEBCON BPS

CRM Reporting & Analytics

Creatio
9.4
WEBCON BPS
Forecasting
Creatio
9.4
WEBCON BPS
Pipeline visualization
Creatio
9.4
WEBCON BPS
Customizable reports
Creatio
9.5
WEBCON BPS

Customization

Creatio
9.9
WEBCON BPS
Custom fields
Creatio
9.9
WEBCON BPS
Custom objects
Creatio
9.9
WEBCON BPS
Scripting environment
Creatio
10.0
WEBCON BPS
API for custom integration
Creatio
9.8
WEBCON BPS

Security

Creatio
9.2
WEBCON BPS
Single sign-on capability
Creatio
9.1
WEBCON BPS
Role-based user permissions
Creatio
9.2
WEBCON BPS

Social CRM

Creatio
9.4
WEBCON BPS
Social data
Creatio
9.2
WEBCON BPS
Social engagement
Creatio
9.7
WEBCON BPS

Integrations with 3rd-party Software

Creatio
8.4
WEBCON BPS
Marketing automation
Creatio
8.4
WEBCON BPS

Platform

Creatio
9.0
WEBCON BPS
Mobile access
Creatio
9.0
WEBCON BPS

Reporting & Analytics

Creatio
WEBCON BPS
9.1
Dashboards
Creatio
WEBCON BPS
9.1
Standard reports
Creatio
WEBCON BPS
9.1
Custom reports
Creatio
WEBCON BPS
9.1

Process Engine

Creatio
WEBCON BPS
8.9
Process designer
Creatio
WEBCON BPS
9.1
Process simulation
Creatio
WEBCON BPS
10.0
Business rules engine
Creatio
WEBCON BPS
8.2
SOA support
Creatio
WEBCON BPS
9.1
Form builder
Creatio
WEBCON BPS
8.2
Model execution
Creatio
WEBCON BPS
9.1

Content Management Capabilties

Creatio
WEBCON BPS
9.1
Content management
Creatio
WEBCON BPS
9.1

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

WEBCON BPS

  • Easy to develop, doesn't require high end programming crew.
  • Short learning curve for end user.
  • Easy to integrate with legacy technologies.
Gregory Gawkowski | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

WEBCON BPS

  • The configuration of the user interface is sometimes not so flexible. However, it can be developed from the (fully flexible then).
Dominik Cholewiński | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

WEBCON BPS

Great support while implementing, affordable consulting and great follow up
Gregory Gawkowski | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

WEBCON BPS

  • ROI seems really quick, as processes are delivered really fast (on the go in an agile way)
Dominik Cholewiński | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

WEBCON BPS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*

* installation

WEBCON BPS Editions & Modules

Edition
WEBCON BPS Express$01
  1. installation
Additional Pricing Details
WEBCON BPS Express is a free edition for test and productive use up to 10 GB of database size (see starter.webcon.com) WEBCON BPS Standard and Enterprise versions are available as perpetual, per user licenses. Pay per month model is also available.

Rating Summary

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