What users are saying about
Top Rated
34 Ratings
1 Rating
Top Rated
34 Ratings
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Score 9.2 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Zuri

Workflow automation where you need business resiliency adjusting processes during time to enhance client experience. Zuri is easy. It allows easy updates on stablished (simple and robust!) processes to enhance the workflow. Operations Eficiency gets focus on reducing the human hours and human errors in communications (e-mails), manuals tasks such as spreadsheets and data treatments, all types of repetitive tasks can be automated. Easy, simple and fast by non technical people.Scenarios where you need to automate workflows to ensure qualify and controlling the progresses and productivity of teams, people and organizations. Dashboards and reports specifically created for my own KPIs and goals. I could benefit from more business intelligence, getting my operations data structured (structurated data) and then used Analytics to better understand where and how to improve my operations to: increase client experience, improve profit margins while I was decreasing costs and waist.
Alexandre Degani | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Creatio
9.5
Zuri
Visual Modeling
Creatio
8.8
Zuri
Drag-and-drop Interfaces
Creatio
10.0
Zuri
Platform Security
Creatio
9.7
Zuri
Platform User Management
Creatio
9.8
Zuri
Reusability
Creatio
9.5
Zuri
Platform Scalability
Creatio
9.3
Zuri

Reporting & Analytics

Creatio
Zuri
9.0
Dashboards
Creatio
Zuri
9.0
Standard reports
Creatio
Zuri
8.0
Custom reports
Creatio
Zuri
10.0

Process Engine

Creatio
Zuri
9.3
Process designer
Creatio
Zuri
10.0
Process simulation
Creatio
Zuri
10.0
Business rules engine
Creatio
Zuri
9.0
SOA support
Creatio
Zuri
9.0
Form builder
Creatio
Zuri
9.0
Model execution
Creatio
Zuri
9.0

Collaboration

Creatio
Zuri
9.0
Social collaboration tools
Creatio
Zuri
9.0

Content Management Capabilties

Creatio
Zuri
8.0
Content management
Creatio
Zuri
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Zuri

  • Workflow automation made simple and fast by non technical people.
  • Hyperautomation (technology and processes orchestration).
  • Visual and intuitive interface developed for citizen developers and IT teams.
  • Accelerate the automation solutions development by IT teams (from simple to complex).
Alexandre Degani | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Zuri

  • AI can be slightly improved.
  • Process mining can be slightly improved.
Alexandre Degani | TrustRadius Reviewer

Usability

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

Zuri

No score
No answers yet
No answers on this topic

Support Rating

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

Zuri

No score
No answers yet
No answers on this topic

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Zuri

We tried other options, saw many demos, some customized, and used some Trials. Zuri was faster and simpler to model processes and activate the automation solutions. Zuri does now require technical knowledge to automate processes. Business people (citizen developers) can easily create their own automations in simple way, in minutes.Despite, Zuri is less expensive. And, it is used by entire organization, not only IT teams. Although IT teams have the governance (full governance and control - including auditing reports ready in clicks) the business people are on the spot too. IT teams use it to accelerate (faster and better, more controlled!) automation solutions (from simple to complex - all with drag and drop feature) the business people (Sales, Marketing, HR, Suppliers, Logistics...) they can easily automate their processes without the waiting time until IT team can deliver what is needed today.
Alexandre Degani | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Zuri

  • ROI was around 7 to 9x the second option we had.
  • Less expensive than other BPMS tools (options), very fast to implement.
  • Additionally, this is a BPMS tool that is used by all organization, not only IT teams.
  • Democratized expertise on automation leaving IT team free for more strategic projects rather than creating processes/workflow automation solutions for businesses teams.
Alexandre Degani | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

Zuri

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zuri Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison