Crelate vs. Hellora

There is definitely a little bit of a learning curve (but this would be with any platform) but what we have loved most is the ability to centralize both relationship management and workflows. We feel it has given us much better visibility into our pipeline.We love that the platform is highly customizable (with the help of our customer success manager) which has allowed us recreate workflows that have already worked for our team and has been easy to use for our new team memebrs

Perfect fit for: Large organizations with over 2,000 employees and a frontline workforce (such as nursing, technicians, waiters, retail associates and drivers). Currently managing referrals on spreadsheets or not truly tapping into the power of employee referrals. As a helpful benchmark to compare to, best-in-class organizations have 40% of their hires come through referrals. Less suitable for: Smaller organizations with less than 2,000 employees, no frontline workforce, and don't face challenges in employee referral management or engagement.

• Very good resource to track and organize client business development
• Very customizable to allow you to modify the activities to you preference
• Great training and support to help you customize your processes

Incentivized

• Automatically tracks and manages referrals, eliminating the need for spreadsheets.
• Provides a simple referring experience for frontline workers because it's all done via text.
• Targeted text campaigns to keep employees engaged with the referral program.
• Very passionate leadership team that also provides strategy and creative support to their customers as part of the service.

• The Crelate ad response can be pretty touch and go. Crelate should be able to identify similar emails and phone numbers and replace them into the stage they were in.
• Crelate needs to have better interface with job board sites such as Indeed, Glassdoor, LinkedIn, etc.

Incentivized

• One point I highlighted with their team was the importance of Eqo – Employee Referral Solution for the Frontline being able to function without ATS/HRIS integrations for smoother rollouts and pilot programs — and they've already successfully achieved this capability.

It works, but not sure that it's the best/we might try out alternatives first.

Incentivized

Like said earlier there is definitely a little bit of a learning curve but support and CS is wonderful to work with. Our team trainings have helped significantly. The ui is really easy to navigate as well, a little outdated but easy to navigate but they are in the process of improving it I believe.

Usually the Crelate support is very responsive and quick to fix any problems that arise. I've personally seen emails of the threads where Crelate support was quick to resolve problems and act courteously while doing so. While I have never called their line, it seems that their phone support is also well experienced.

Incentivized

• Easier to use, modern, supports drag and drop. Easy to set up and use. Fewer keystrokes
• better support than zoho, not as good (but getting there) as PCR
• Crelate is a smaller company, nimble and has ear of the customer
• LIke ability to click and dial!

Incentivized

The user experience is seamless--text-based with no app installation necessary. Employees don't want to download another app, so the text-based approach removes that friction point. I really like the SMS campaign feature in Eqo because it facilitates program socialization and targeted hiring in understaffed areas through team-specific SMS campaigns. My customers have been very impressed with the implementation process and support. They aren't just implementing the tech but advising on strategy and adoption.

• Can more easily organize our candidates and we have a lot of info at our fingertips - this translates to quicker processes which is positive
• We keep all our notes on Crelate - very useful for the whole team to see
• We have multiple team members scheduling so it really helps to see all the emails that have gone out, to ensure there's no overlap

• Increased talent attraction via referrals, effectively cutting down recruitment expenses.
• Minimized employee turnover, thereby reducing expenses related to backfilling and training.
• Increased employee referral engagement from frontline teams
• Eliminated any manual administration of tracking employee referrals, reducing double payments and missed payments