What users are saying about
5 Ratings
29 Ratings
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Score 7.7 out of 100
5 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Critical Mention is rated higher in 1 area: Support Rating
  • SentiOne is rated higher in 1 area: Likelihood to Recommend
  • Critical Mention and SentiOne are tied in 1 area: Usability

Likelihood to Recommend

7.5

Critical Mention

75%
21 Ratings
10.0

SentiOne

100%
1 Rating

Likelihood to Renew

10.0

Critical Mention

100%
7 Ratings

SentiOne

N/A
0 Ratings

Usability

9.0

Critical Mention

90%
2 Ratings
9.0

SentiOne

90%
1 Rating

Availability

8.0

Critical Mention

80%
2 Ratings

SentiOne

N/A
0 Ratings

Support Rating

10.0

Critical Mention

100%
2 Ratings
9.0

SentiOne

90%
1 Rating

Implementation Rating

10.0

Critical Mention

100%
2 Ratings

SentiOne

N/A
0 Ratings

Likelihood to Recommend

Critical Mention

Critical Mention is great for schools/businesses/etc. that want to know when they are in the news. Sometimes a brand's reputation can suffer greatly if you are not aware of an issue that was posted by a competitor or media outlet If you are not in the news a lot, there is no need for this product.
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SentiOne

SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.
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Pros

Critical Mention

  • Critical Mention's customer service is excellent. Any time we've had a challenge finding a clip or anything, they are on top of it and go above and beyond to make sure we have what we are looking for quickly.
  • The ability to create tailored clips of each mention and quickly share them is unparalleled.
  • The reporting feature is fantastic. It makes it very simple to pull detailed reports and share them with interested parties.
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SentiOne

  • The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
  • It has the best features to be the best in terms of functionalities and features include in it.
  • Daily report feature is also very intuitive.
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Cons

Critical Mention

  • I believe the one frustration I have with searching in general that if the closed captioning is not correct on the broadcast end Critical Mention will miss that data. Which is not a Critical Mention issue and does overcome depending on the search. Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be about to handle 30-minute programs.
  • One nagging issue when using Critical Mention is that it does not save e-mail addresses when sending a report and this requires a waste of time having to type in e-mails that should be able to be pulled from the customers' contacts.
  • Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be able to handle 30-minute programs.
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SentiOne

  • Customer support of SentiOne is not up to mark.
  • They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
  • Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
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Pricing Details

Critical Mention

Starting Price

Editions & Modules

Critical Mention editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    SentiOne

    Starting Price

    $0 per account

    Editions & Modules

    SentiOne editions and modules pricing
    EditionModules
    Team2991
    EnterpriseCustom Pricing2

    Footnotes

    1. per account
    2. per account

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $299

    Additional Details

    Likelihood to Renew

    Critical Mention

    I gave this a 5 only because I do not make the decisions to renew. When I used this at my previous company, I also recommended to the decision maker to renew this tool as it was a crucial piece to the overall client objective
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    SentiOne

    No answers on this topic

    Usability

    Critical Mention

    It's great for quickly looking up a specific clip, but this platform makes it difficult to select and accurately report on a high volume of clips
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    SentiOne

    I just love to use this amazing software.
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    Support Rating

    Critical Mention

    Look, Critical Mention follows up on an or phone call immediately or in the AM the following business day. I have called them after hours and get a live person to work through any issues that may have come up. Support seems to be job one with Critical Mention.
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    SentiOne

    It is very supportive. I am a very contented user.
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    Implementation Rating

    Critical Mention

    Critical Mention implementation was easy and fast. Their support and training were awesome.
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    SentiOne

    No answers on this topic

    Alternatives Considered

    Critical Mention

    Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was seeing better results in my searches. The possibilities with Burrelles seem limited while Critical Mention's online monitoring service really lets me craft reports the way I want to
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    SentiOne

    SentiOne is a major part of our organization. We are solving a lot of problems in the organization by using SentiOne. It has been operational in our organization for a long time and has a great find for us all in all. I like that feature that it gives me all information about new mentions to my inbox every day and informs me about it which gives day-to-day insights, change or update strategies.
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    Return on Investment

    Critical Mention

    • Every week the department I am a part does dozens of searches on Critical Mention. We use it as our primary search engine for all things broadcast.
    • One negative aspect is that we do not know where Critical Mention gets their audience viewing numbers from so we just have to take it as their word.
    • Another negative aspect is that we are limited on the amount of time that one clip can be so we have to share several clips of the same show with our clients.
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    SentiOne

    • The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
    • When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
    • This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
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    Screenshots

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