Critical Mention vs. TVEyes

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Critical Mention
Score 5.4 out of 10
N/A
Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.N/A
TVEyes
Score 10.0 out of 10
N/A
TVEyes is a global media monitoring solution for TV, radio and online video and audio. Accordingly, TVEyes provides a television and radio monitoring platform that enables its users to search, view, report on, analyze and archive U.S. (national and all 210 DMAs) and international audio and video content. TVEyes is often used as a research tool by marketing professionals in PR, brand, media communications, crisis / reputation management and journalism.N/A
Pricing
Critical MentionTVEyes
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Critical MentionTVEyes
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSend us a message and one of our reps will be in touch. Together, we’ll come up with a package that covers your media monitoring needs and fits your budget.
More Pricing Information
Community Pulse
Critical MentionTVEyes
Considered Both Products
Critical Mention

No answer on this topic

TVEyes
Chose TVEyes
TVEyes offers better pricing and easier access when compared to the Critical Mention platform. It's also easier to use and faster. Cision and Meltwater just don't offer the same depth of access to coverage as TVEyes. TrendKite is a complementary piece of software we use …
Top Pros
Top Cons
Best Alternatives
Critical MentionTVEyes
Small Businesses
Cision Communications Cloud
Cision Communications Cloud
Score 7.5 out of 10
Cision Communications Cloud
Cision Communications Cloud
Score 7.5 out of 10
Medium-sized Companies
Newswire
Newswire
Score 8.3 out of 10
Newswire
Newswire
Score 8.3 out of 10
Enterprises
Cision Communications Cloud
Cision Communications Cloud
Score 7.5 out of 10
Cision Communications Cloud
Cision Communications Cloud
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Critical MentionTVEyes
Likelihood to Recommend
1.8
(21 ratings)
4.0
(1 ratings)
Likelihood to Renew
10.0
(7 ratings)
-
(0 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Critical MentionTVEyes
Likelihood to Recommend
Critical Mention
Critical Mention is great for schools/businesses/etc. that want to know when they are in the news. Sometimes a brand's reputation can suffer greatly if you are not aware of an issue that was posted by a competitor or media outlet If you are not in the news a lot, there is no need for this product.
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TVEyes, Inc.
Simply put, TVEyes is a wonderful monitoring suite that enables us to quickly access broadcast clips from campaigns we run on behalf of our clients. It's far more efficient than the old-school tape delivery companies, but it does have room for improvement. If you're running a campaign that's likely to result in broadcast coverage, TVEyes is probably the best option for monitoring and reporting. The same holds true if you are running a paid media campaign that includes added-value broadcast elements.
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Pros
Critical Mention
  • Critical Mention's customer service is excellent. Any time we've had a challenge finding a clip or anything, they are on top of it and go above and beyond to make sure we have what we are looking for quickly.
  • The ability to create tailored clips of each mention and quickly share them is unparalleled.
  • The reporting feature is fantastic. It makes it very simple to pull detailed reports and share them with interested parties.
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TVEyes, Inc.
  • TVEyes has a powerful search function that allows us to narrow searches for specific clients and/or campaigns by keyword.
  • TVEyes affords us the ability to access and download a clip with relative ease, no matter what market or station the clip is from.
  • TVEyes provides metrics for the sake of reporting, which enables us to quickly provide insights to clients on the success of a campaign.
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Cons
Critical Mention
  • I believe the one frustration I have with searching in general that if the closed captioning is not correct on the broadcast end Critical Mention will miss that data. Which is not a Critical Mention issue and does overcome depending on the search. Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be about to handle 30-minute programs.
  • One nagging issue when using Critical Mention is that it does not save e-mail addresses when sending a report and this requires a waste of time having to type in e-mails that should be able to be pulled from the customers' contacts.
  • Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be able to handle 30-minute programs.
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TVEyes, Inc.
  • The clip editing feature, while useful and important, is fairly clunky. There could be an improvement in the way you fine-tune what you need.
  • Downloading clips is a multi-step process that could be far less involved.
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Likelihood to Renew
Critical Mention
I gave this a 5 only because I do not make the decisions to renew. When I used this at my previous company, I also recommended to the decision maker to renew this tool as it was a crucial piece to the overall client objective
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TVEyes, Inc.
No answers on this topic
Usability
Critical Mention
It's great for quickly looking up a specific clip, but this platform makes it difficult to select and accurately report on a high volume of clips
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TVEyes, Inc.
No answers on this topic
Support Rating
Critical Mention
Look, Critical Mention follows up on an or phone call immediately or in the AM the following business day. I have called them after hours and get a live person to work through any issues that may have come up. Support seems to be job one with Critical Mention.
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TVEyes, Inc.
No answers on this topic
Implementation Rating
Critical Mention
Critical Mention implementation was easy and fast. Their support and training were awesome.
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TVEyes, Inc.
No answers on this topic
Alternatives Considered
Critical Mention
Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was seeing better results in my searches. The possibilities with Burrelles seem limited while Critical Mention's online monitoring service really lets me craft reports the way I want to
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TVEyes, Inc.
TVEyes offers better pricing and easier access when compared to the Critical Mention platform. It's also easier to use and faster. Cision and Meltwater just don't offer the same depth of access to coverage as TVEyes. TrendKite is a complementary piece of software we use in-house for media monitoring, and they just partnered with TVEyes for broadcast coverage, so there's a lot of consistency in what we're monitoring and reporting.
Read full review
Return on Investment
Critical Mention
  • Every week the department I am a part does dozens of searches on Critical Mention. We use it as our primary search engine for all things broadcast.
  • One negative aspect is that we do not know where Critical Mention gets their audience viewing numbers from so we just have to take it as their word.
  • Another negative aspect is that we are limited on the amount of time that one clip can be so we have to share several clips of the same show with our clients.
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TVEyes, Inc.
  • It's essential to be able to share coverage with clients, and clients can be impatient. TVEyes gives us the ability to access and share a clip quickly. That keeps clients happy.
  • The cost of the subscription is fairly low in exchange for the ability to access a universal broadcast coverage platform like TVEyes.
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ScreenShots

TVEyes Screenshots

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