CrossKnowledge Learning Suite vs. Skilljar Customer Education Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrossKnowledge Learning Suite
Score 7.5 out of 10
N/A
CrossKnowledge Learning Suite is a cloud based learning management solution (LMS). The solution is customizable and includes a built-in authentication protocol. It is designed to integrate with content formats such as SCORM and AICC. CrossKnowledge is a Wiley Global brand.N/A
Skilljar Customer Education Software
Score 8.9 out of 10
N/A
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics. Turn new buyers into successful users: Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.…N/A
Pricing
CrossKnowledge Learning SuiteSkilljar Customer Education Software
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CrossKnowledge Learning SuiteSkilljar Customer Education Software
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CrossKnowledge Learning SuiteSkilljar Customer Education Software
Top Pros
Top Cons
Features
CrossKnowledge Learning SuiteSkilljar Customer Education Software
Learning Management
Comparison of Learning Management features of Product A and Product B
CrossKnowledge Learning Suite
5.5
1 Ratings
Skilljar Customer Education Software
7.5
22 Ratings
Course authoring6.01 Ratings7.318 Ratings
Course catalog or library8.01 Ratings8.421 Ratings
Player/Portal5.01 Ratings8.917 Ratings
Learning content10.01 Ratings00 Ratings
Mobile friendly6.01 Ratings9.117 Ratings
Progress tracking & certifications5.01 Ratings8.622 Ratings
Assignments6.01 Ratings7.415 Ratings
Compliance management3.01 Ratings4.613 Ratings
Learning administration4.01 Ratings9.520 Ratings
Learning reporting & analytics3.01 Ratings7.422 Ratings
Social learning5.01 Ratings3.811 Ratings
Gamification00 Ratings7.31 Ratings
Single Sign On (SSO) Enabled Learning00 Ratings7.31 Ratings
Customer Training Tools
Comparison of Customer Training Tools features of Product A and Product B
CrossKnowledge Learning Suite
-
Ratings
Skilljar Customer Education Software
7.0
1 Ratings
Customer Feedback Collection00 Ratings7.31 Ratings
Customer Training Library Curation00 Ratings7.31 Ratings
User Permissioning00 Ratings6.41 Ratings
User Ratings
CrossKnowledge Learning SuiteSkilljar Customer Education Software
Likelihood to Recommend
7.0
(1 ratings)
8.9
(60 ratings)
Likelihood to Renew
8.0
(1 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
8.7
(37 ratings)
Support Rating
-
(0 ratings)
8.6
(43 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
CrossKnowledge Learning SuiteSkilljar Customer Education Software
Likelihood to Recommend
Wiley
CrossKowledge offers a superb library of learning content and a serviceable learning management system to go with it. If you’re looking for robust reporting or want to minimise the time you spend managing learning administration, you should look elsewhere.
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Skilljar
Skilljar is well suited to self-paced courses that need to be accessed by users in any location at any time. It hosts a variety of content that adult learners can use to upskill in the areas that are relevant to them. While you can host live virtual events through the platform, it is not ideal for situations where regular student interactions or instructor facilitation is needed, as there is not a discussion forum feature.
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Pros
Wiley
  • CrossKnowledge provides learning content across a wide array of subjects, and this content is delivered using various delivery methods (interactive e-learning, videos, reading material, activity journals, etc.)
  • CrossKnowledge’s learning suite makes it easy to set up and roll out a highly customised learning management system.
  • CrossKnowledge offers a mobile app that makes it easy to access both the learning management system as well as their learning content on the go.
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Skilljar
  • The design is simple. If you're looking for a complex or beautiful platform, this isn't it. However, Skilljar makes things very easy to follow and build within.
  • Navigating Skilljar is very logical. it is easy to set up a new course and navigate within that course.
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Cons
Wiley
  • As a learning management system, CrossKnowledge’s backend is missing several key features for learning administrators
  • It is immensely difficult to set up learning events and managing invitations to learners
  • Reporting is extremely limited: you can only see the reports that CrossKnowledge seems necessary; you have very limited customisation options, and many of the basic reporting functions are simply impossible
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Skilljar
  • We've had one particular outstanding ticket for quite some time now
  • There are some features that require custom code--it would be nice if this was a built-in functionality
  • More flexibility to make widespread changes. Sometimes we have to go into every single course to make a change
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Likelihood to Renew
Wiley
CrossKnowledge’s learning content makes it a no-brainer. Besides, while their LMS isn’t as powerful or robust as we’d have liked, it’s still serviceable and most of our learners aren’t directly affected by it.
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Skilljar
I like what you are using and how we are doing it. Also, changing systems is a lot of work
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Usability
Wiley
No answers on this topic
Skilljar
I think it's great overall; so many things are easy to use. However, there is room for improvement. Navigating can be confusing at times - especially when it comes to domains, theming, live event courses and where certain settings live and what you can and can't do from each page
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Support Rating
Wiley
No answers on this topic
Skilljar
I’m fairly experienced with LMS’ and don’t usually require help or support on topics. The CSM team is quite good overall however more than often time between meetings and solutions (at least from my experience) can take time. Regardless, the team has been helpful and answers all questions - or comes back with an emailed solution
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Implementation Rating
Wiley
No answers on this topic
Skilljar
Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
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Alternatives Considered
Wiley
Moodle is a far more powerful and flexible learning management system for learning administrators. Where CrossKnowledge has the edge is in its fabulous learning content library.
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Skilljar
Compared to other LMS it has great features, plus a faster learning curve and is very easy to manage. Other platforms could be cheaper but are pretty limited, and others have way to much features that we were not going to use and with a very high cost, so complex that the company even would need a specific lms manager, something that we don't have atm
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Return on Investment
Wiley
  • It’s extremely difficult to evaluate ROI of a tool like CrossKnowledge, but it’s only been a little over a year since we rolled it out across the organisation and we’ve already made it part of our performance management system
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Skilljar
  • Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
  • So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
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