Crownpeak CMS vs. Experro vs. Jahia Digital Experience Platform

Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.

Incentivized

Here's why I wholeheartedly recommend Experro to any Ecommerce/Retail business AI- Powered Search: Experro takes the guesswork out of online shopping. It corrects typos and suggests the most common and popular search words for my customers type. This ensured that my customer found what they want faster, eliminating frustration and streamlining the shopping journey. Continuous Learning for Unmatched Personalization: Experro is not static; it's constantly learning from customers' interactions. With each search, click, and purchase, Experro fine-tuned its recommendations to match my customers' preferences and intent. My shoppers now feel like I have tailored the entire shopping experience just for them. Segment-Based Results: Not all customers are the same, and Experro understands this. It can re-rank products or provide entirely different search results for the same query based on customer segments like geography or demographics. This means results are more personalized and optimized for higher conversions. In conclusion, Experro is a game-changer in the world of Ecommerce. It doesn't just provide a platform for shoppers; it provides an experience. With its real-time learning, segment-based results, and actionable insights, Experro helped me to stand out in the competitive online marketplace. If you want to offer your customers a shopping experience like no other, I strongly recommend giving Experro a try.

In my experience, Jahia Digital Experience Platform as a CMS platform is excellent when you have a large amount of content that needs to be customized. It is also good for when you have templated content that has minor variations. I would say it is less appropriate when the content has numerous mathematical computations, or a large amount of business logic that comes into play with data processing.

Incentivized

• Build & manage digital experiences without dependency on your IT team
• Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
• Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user

• The ability of Experro CMS to update content quickly and independently is a significant advantage. Whether it's a feature launch or new promotional content, we’re ready to go live in no time!
• The platform offers an intuitive and user-friendly editing experience, making it accessible to individuals of all skill levels.

• Content management: It is very easy to update text, images, files and videos even for a non technical user.
• Multi-site Management: It has a robust multi-site management capability, It helps in maintaining multiple websites with consistent branding.
• Digital asset management: It is easier to store organize and retrieve images, videos and documents.
• It has a great built-in analytics and reporting feature.

• Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
• Integration with 3rd party digital asset management tools would be great.
• Smoother integration with source control would be nice.

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• There are endless possibilities that you can configure with Experro, but it would be good to have hands-on tutorials tailored to specific use cases.

• It lacks the ability to manage multiple versions of a page or content in general.
• The back office interface sometimes encounters bugs or display problems.
• It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content.

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None of our Crownpeak clients are currently thinking about replatforming.

When it's all so good,what's the reason to not renew it? ;)

I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle

Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.

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The ease of use is top-notch! Honestly, the platform is intuitive. Whether it i uploading new content or managing the digital assets of a landing page - we got the hang of it pretty quickly.

The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.

We have never encountered any issues with the availability.

[I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.

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Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.

It's stable after upgrade to Jahia 8. Not much server down so far

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Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.

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We had contacted the support team to solve our doubts about the theme integration. The team was quick. Apparently they are available 24x5, it is pretty much enough to cover all our needs in the real-time.

As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question

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We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.

My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.

SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.

I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.

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In my opinion, setting up Experro is much easier compare to Bloomreach and we also didn't have to integrate with whole lot of tools to get the end results. Also, Experro is DXP with a combination of multiple tools like Headless CMS, Search, Merchandising, etc. giving us all the tools at a single place to play around without spending on integrations.

Jahia provides a similar user experience to other CMS I have used in the past - it features a simple interface that makes navigating and learning how to use the platform easy and the ability to copy and paste content saves time and effort when building new pages. The ease in which you can manage the site in different languages is also a big plus!

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In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.

You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP

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• I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
• It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
• It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.

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• Allowed our content managers to edit and publish content at 5x the speed
• Added over 2000 new keywords to our portfolio

• Our once frustrated contributors are now happy to create content with Jahia Digital Experience Platform!
• Pages are snappy and bug-free, which wasn't always the case.
• Jahia Digital Experience Platform has mapped our complex organization into nice roles and permissions.
• All our external services were nicely integrated into a modern portal.

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