Crunchtime! is a restaurant management platform from the company of the same name in Boston, combining workforce & labor management with inventory, ordering, and recipe management.
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TouchBistro
Score 2.9 out of 10
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TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry…
CrunchTime! is well suited for non-franchised restaurant brands. When you have control of the end-user it makes deployment and use much easier. It is less suited for franchised restaurants because of the inability for the franchiser to require its use. Without end-user interaction some data points are not available. Some of the recent changes in the software have addressed this.
For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor
The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it.
Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy.
Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated.
Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year.
Until recently we were unable to get accurate data from franchisees that are unwilling to use the product. That is changing with some new feature releases.
First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
We selected CrunchTime! many years ago because they were a relatively small company with a good product. We have grown with them. We have looked at competitors over the years and have not found a company that we would consider switching to.
Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again
The software has allowed us to maintain consistency of our products while helping to keep food cost down.
The software has allowed us to maintain quality and determine which stores are not properly executing our recipes which allows us to do customized training.
We could not find a case for the iPads that would also fit the third party card reader so we went without. This resulted in card readers breaking off in the charging port rendering the iPad useless.
Reports were available in real time, so it was extremely easy to see sales and make quick decisions.
