CSG Xponent vs. Google Universal Analytics (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
CSG Xponent | N/A | N/A | CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes, quicken time to value and reduce risk. | N/A |
Google Universal Analytics (discontinued) | Score7.6 out of 10 | N/A | Google Universal Analytics was an enterprise-level analytics solution that was sunset in July of 2024. | $150,000 Up to 1 Billion hits/month |
| CSG Xponent | Google Universal Analytics (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| CSG Xponent | Google Universal Analytics (discontinued) | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 97% Would buy again 34 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 90% Delivers good value for the price 26 Answers | |
| Happy with the feature set | ||
No answers on this topic | 91% Happy with the feature set 32 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 96% Lived up to sales and marketing promises 27 Answers | |
| Implementation went as expected | ||
No answers on this topic | 89% Implementation went as expected 24 Answers | |
| CSG Xponent | Google Universal Analytics (discontinued) | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Web Analytics |
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| CSG Xponent | Google Universal Analytics (discontinued) | |
|---|---|---|
| Small Businesses | Simplify360 Score7.8 out of 10 | Matomo Analytics Score9 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Lead Forensics Score8.9 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Chartbeat Score9.2 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| CSG Xponent | Google Universal Analytics (discontinued) | |
|---|---|---|
| Likelihood to Recommend | - | 8.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 9.0 |
| Performance | - | 10.0 |
| Support Rating | - | 10.0 |
| In-Person Training | - | 9.0 |
| Online Training | - | 7.0 |
| Implementation Rating | - | 10.0 |
| CSG Xponent | Google Universal Analytics (discontinued) | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic |
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| Pros | No answers on this topic |
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| Cons | No answers on this topic |
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| Likelihood to Renew | No answers on this topic |
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| Usability | No answers on this topic |
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| Support Rating | No answers on this topic |
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| Online Training | No answers on this topic |
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| Implementation Rating | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
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| Return on Investment | No answers on this topic |
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| ScreenShots | CSG Xponent Screenshots |









