TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cursor

    Score9.5 out of 10
    N/ACursor is an IDE and code editor built for programming with AI. Cursor includes an autocomplete that predicts the next edit. Once enabled, it is always on and will suggest edits to code across multiple lines.

    $20

    per month

    LiveChat

    Score6.8 out of 10
    Small Businesses (1-50 employees)
    LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage…

    $25

    per month per user

    Pricing
    CursorLiveChat
    Editions & Modules
    Pro
    $20
    per month
    Teams
    $40
    per month per user
    Pro+
    $60
    per month
    Ultra
    $200
    per month
    Enterprise
    Custom
    Starter
    $25
    per month
    Team
    $59
    per month per person
    Business
    $89
    per month per person
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    CursorLiveChat
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEvery plan includes a set amount of model usage. Additional usage is based on the models and features used. The Bugbot add-on is available at $40 per month, per user, or with Custom pricing for Enterprise customers. A discount is available for annual billing.Discount available for annual billing.
    More Pricing Information
    Best Alternatives
    CursorLiveChat
    Small Businesses
    No answers on this topic
    Olark
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CursorLiveChat
    Likelihood to Recommend
    9.5
    (10 ratings)
    8.0
    (44 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    9.2
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (3 ratings)
    User Testimonials
    CursorLiveChat
    Likelihood to Recommend
    SpaceX
    Less appropriate for people who don't use LLMs to code but instead to create artifacts. Cursor is a fluid development platform, not something that will create an artifact to run in the cloud. Well designed to work on teams, to manage the code and how the LLMs interact with the code itself. Great for deep vibe coding.
    Incentivized
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    Text
    We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
    Incentivized
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    Pros
    SpaceX
    • API creation.
    • Integrations
    • Plan mode for large tasks.
    • Refactoring.
    Incentivized
    Read full review
    Text
    • The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
    • The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
    • Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.
    Incentivized
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    Cons
    SpaceX
    • The CLI agent can be quite finicky via ACP.
    • It can be hard to understand how much different models will cost.
    • Support can be unresponsive.
    Incentivized
    Read full review
    Text
    • It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
    • When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
    • Occasionally when you open a new tab, you might lose your current conversation.
    Incentivized
    Read full review
    Likelihood to Renew
    SpaceX
    Cursor is the best AI-powered IDE available today. The agents intelligently absorb context from the code, memory, and rules, and are capable of iterating with subagents until acceptance criteria is met.
    Incentivized
    Read full review
    Text
    No answers on this topic
    Usability
    SpaceX
    Cursor is useful for all our developer team. Each and every team member use Cursor for coding and also Cursor has various models like composer, codex, claude and openai models which helps a lot for quality codings. Also Cursor help to create documents in md file format with markdown and preview which helps a lot.
    Incentivized
    Read full review
    Text
    No answers on this topic
    Support Rating
    SpaceX
    No answers on this topic
    Text
    The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
    Incentivized
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    Alternatives Considered
    SpaceX
    graphical user interface is really the thing that setting apart because other code harnesses are really focused on commandline interfaces but whenever you want a good graphical interface with all of the tools and workflow that us software developers we want I think that Cursor is the one that has done it the best out of all of the code harnesses that we’ve tried
    Incentivized
    Read full review
    Text
    Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.
    Incentivized
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    Return on Investment
    SpaceX
    • Development speed increased at least 25%
    • The result of the final Product is better than before/without it
    • We use it as a standard now
    Incentivized
    Read full review
    Text
    • We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.
    Incentivized
    Read full review
    ScreenShots

    LiveChat Screenshots

    Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customization