What users are saying about
10 Ratings
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Score 9.8 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

Inbenta Enterprise Search

If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
Inbenta Enterprise Search
Role-based user permissions
Custify
9.8
Inbenta Enterprise Search

Platform & Infrastructure

Custify
9.8
Inbenta Enterprise Search
API
Custify
9.8
Inbenta Enterprise Search

Customer Data Extraction / Integration

Custify
9.4
Inbenta Enterprise Search
Product usage
Custify
9.8
Inbenta Enterprise Search
Help desk / support tickets
Custify
9.1
Inbenta Enterprise Search

Customer Success Management

Custify
9.7
Inbenta Enterprise Search
Sponsor tracking
Custify
9.1
Inbenta Enterprise Search
Customer profiles
Custify
9.8
Inbenta Enterprise Search
Automated workflow
Custify
9.4
Inbenta Enterprise Search
Internal collaboration
Custify
10.0
Inbenta Enterprise Search
Customer health scoring
Custify
10.0
Inbenta Enterprise Search
Customer segmentation
Custify
10.0
Inbenta Enterprise Search

CSM Reporting & Analytics

Custify
9.6
Inbenta Enterprise Search
Customer health trends
Custify
10.0
Inbenta Enterprise Search
Engagement analytics
Custify
9.6
Inbenta Enterprise Search
Dashboards
Custify
9.1
Inbenta Enterprise Search

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

Inbenta Enterprise Search

  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.
Anonymous | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

Inbenta Enterprise Search

  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.
Anonymous | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

Inbenta Enterprise Search

Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

Inbenta Enterprise Search

  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.
Anonymous | TrustRadius Reviewer

Screenshots

Inbenta Enterprise Search

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Inbenta Enterprise Search

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Custify
9.8
Inbenta Enterprise Search
8.0

Usability

Custify
8.0
Inbenta Enterprise Search

Support Rating

Custify
10.0
Inbenta Enterprise Search

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