Custify vs. Inbenta Enterprise Search
Custify vs. Inbenta Enterprise Search
Product | Rating | Most Used By | Product Summary | Starting Price |
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Custify | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A | |
Inbenta Enterprise Search | Enterprise companies (1,001+ employees) | Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support. | N/A |
Custify | Inbenta Enterprise Search | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | ||||||||||||||
More Pricing Information |
Custify | Inbenta Enterprise Search | |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Custify | Inbenta Enterprise Search | |
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Small Businesses | Intercom Score 8.7 out of 10 | Algolia Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Guru Score 9.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Guru Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Custify | Inbenta Enterprise Search | |
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Likelihood to Recommend | 9.0 (11 ratings) | 8.0 (1 ratings) |
Usability | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 9.0 (2 ratings) | - (0 ratings) |
Custify | Inbenta Enterprise Search | |
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Likelihood to Recommend | Custify | Inbenta Technologies Inc. |
Pros | Custify | Inbenta Technologies Inc. |
Cons | Custify | Inbenta Technologies Inc. |
Usability | Custify | Inbenta Technologies Inc. No answers on this topic |
Support Rating | Custify | Inbenta Technologies Inc. No answers on this topic |
Alternatives Considered | Custify | Inbenta Technologies Inc. |
Return on Investment | Custify | Inbenta Technologies Inc. |
ScreenShots | Custify Screenshots | Inbenta Enterprise Search Screenshots |