Custify vs. Smaply
Custify vs. Smaply
Product | Rating | Most Used By | Product Summary | Starting Price |
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Custify | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A | |
Smaply | N/A | The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches. | $19 per month per user |
Custify | Smaply | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Custify | Smaply | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Custify | Smaply | |
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Small Businesses | Intercom Score 8.7 out of 10 | Ortto Score 8.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Quadient Inspire Score 9.4 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Custify | Smaply | |
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Likelihood to Recommend | 9.0 (11 ratings) | 8.0 (2 ratings) |
Usability | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 9.0 (2 ratings) | - (0 ratings) |
Custify | Smaply | |
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Likelihood to Recommend | Custify | Smaply |
Pros | Custify | Smaply |
Cons | Custify | Smaply |
Usability | Custify | Smaply No answers on this topic |
Support Rating | Custify | Smaply No answers on this topic |
Alternatives Considered | Custify | Smaply |
Return on Investment | Custify | Smaply |
ScreenShots | Custify Screenshots | Smaply Screenshots |