Chose Gainsight CS
Gainsight was by far the most robust ... the most expensive, but the most robust.
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerGauge | N/A | CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research. | N/A | |
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
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More Pricing Information |
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Considered Both Products | CustomerGauge No answer on this topic | Gainsight CS |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerGauge | Gainsight CS | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerGauge | Gainsight CS | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (224 ratings) |
Likelihood to Renew | - (0 ratings) | 6.8 (14 ratings) |
Usability | - (0 ratings) | 8.2 (24 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (134 ratings) |
Online Training | - (0 ratings) | 5.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (6 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
CustomerGauge | Gainsight CS | |
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Likelihood to Recommend | CustomerGauge No answers on this topic | Gainsight |
Pros | CustomerGauge No answers on this topic | Gainsight |
Cons | CustomerGauge No answers on this topic | Gainsight |
Likelihood to Renew | CustomerGauge No answers on this topic | Gainsight |
Usability | CustomerGauge No answers on this topic | Gainsight |
Performance | CustomerGauge No answers on this topic | Gainsight |
Support Rating | CustomerGauge No answers on this topic | Gainsight |
Online Training | CustomerGauge No answers on this topic | Gainsight |
Implementation Rating | CustomerGauge No answers on this topic | Gainsight |
Alternatives Considered | CustomerGauge No answers on this topic | Gainsight |
Return on Investment | CustomerGauge No answers on this topic | Gainsight |
ScreenShots | CustomerGauge Screenshots | Gainsight CS Screenshots |