What users are saying about
28 Ratings
7 Ratings
28 Ratings
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Score 8.8 out of 100
7 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Email & Online Marketing

    Customer.io

    Feature Set Not Supported
    N/A
    8.9

    Jumplead

    89%
    Jumplead ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Dynamic content

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Landing pages

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    A/B testing

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Mobile optimization

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    List management

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Lead Management

    Customer.io

    Feature Set Not Supported
    N/A
    9.8

    Jumplead

    98%
    Jumplead ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Data quality management

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Campaign Management

    Customer.io

    Feature Set Not Supported
    N/A
    8.5

    Jumplead

    85%
    Jumplead ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Social Media Marketing

    Customer.io

    Feature Set Not Supported
    N/A
    8.3

    Jumplead

    83%
    Jumplead ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Social profile integration

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Reporting & Analytics

    Customer.io

    Feature Set Not Supported
    N/A
    8.7

    Jumplead

    87%
    Jumplead ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Standard reports

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Custom reports

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Platform & Infrastructure

    Customer.io

    Feature Set Not Supported
    N/A
    8.9

    Jumplead

    89%
    Jumplead ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Customizability

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Customer.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Customer.io

    99%
    8 Ratings
    9.5

    Jumplead

    95%
    5 Ratings

    Likelihood to Renew

    Customer.io

    N/A
    0 Ratings
    9.1

    Jumplead

    91%
    1 Rating

    Performance

    Customer.io

    N/A
    0 Ratings
    9.1

    Jumplead

    91%
    2 Ratings

    Likelihood to Recommend

    Customer.io

    This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
    Read full review

    Jumplead

    Jumplead is an amazing tool for marketing automation. It has proven to be a great tool for tracking visitors' activities like chat sessions, web visits, email communications, and if forms have been filled out. It notifies us whenever the visitors open an email. Jumplead is efficient, and reliable and it works well for b2b sales. Our department and sales team are totally satisfied with it.
    Read full review

    Pros

    Customer.io

    • Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
    • Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
    • We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
    • Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
    • Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
    • Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
    • We don't use environments, but it might be very useful for a bigger company.
    Read full review

    Jumplead

    • Pricing. Jumplead is dollar for dollar the best bang for you buck.
    • Simplicity. Jumplead includes only the essential features that most small businesses need.
    • Fanatically support. Response time is measured in minutes and is incredibly helpful.
    Read full review

    Cons

    Customer.io

    • Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
    • A bit too email centric.
    • Lacks an ability to schedule messages on a daily, weekly, etc. basis.
    Read full review

    Jumplead

    • Contacts - The first and last name are mandatory for upload, which doesn't always work with our client contact lists. They started lead gen forms that captured contacts before starting with Jumplead that didn't require first and last name, so importing into Jumplead is either null and void or you have to fill in the spreadsheet with a letter in the first and last name column, which can be timely and inefficient.
    Read full review

    Pricing Details

    Customer.io

    Starting Price

    $150 per month

    Editions & Modules

    Customer.io editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Our basic plan starts at $150 a month and includes 8,000 profiles and up to a million messages. Our premium plan, ideal for high-growth companies looking for greater control over their messaging outcomes includes an annual contract, a 90-day onboarding program, and more. Our enterprise plan, ideal for at-scale companies looking to create world-class customer experiences includes a dedicated CSM, managed infrastructure, and more.

      Jumplead

      Starting Price

      $0 Contacts

      Editions & Modules

      Jumplead editions and modules pricing
      EditionModules
      ExploreFree1
      Solo$492
      Starter$993
      Pro$1994
      Enterprise$2995

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Customer.io

      No answers on this topic

      Jumplead

      Works well, has features I need, competitive pricing, great support
      Read full review

      Alternatives Considered

      Customer.io

      Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
      Read full review

      Jumplead

      Jumplead was best in Social Media Marketing after doing the market research of the product. And next point was costing, Jumplead was affordable with great featured and functionalities.
      Read full review

      Return on Investment

      Customer.io

      • Fast testing for new products to specific groups. It saves a lot of time and money.
      • Removed workload from marketing = more time to make it better.
      • Better contact with specific groups, seeing a increase in sales because of this.
      Read full review

      Jumplead

      • It sends automated follow up emails enabling us to form more connections with clients.
      • The great analytic capabilities are helpful in graphically accounting for data.
      • It allows for our marketing executives to personalize campaigns for our company and send them to uploaded contacts easily.
      Read full review

      Screenshots

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