What users are saying about
13 Ratings
3 Ratings
13 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

Jumplead

It's great for monthly tech budgets under $500. It's not very well suited for ecommerce. Not suitable for large scale enterprise due to the limited API. Not suitable for people who are not at least a little tech savvy. However, anyone who can use WordPress can use this, so that is nice
AARON OPFELL » Grows Sales | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Customer.io
8.6
Jumplead
6.0
WYSIWYG email editor
Customer.io
6.8
Jumplead
6.4
Dynamic content
Customer.io
8.4
Jumplead
1.0
Ability to test dynamic content
Customer.io
8.4
Jumplead
9.1
A/B testing
Customer.io
7.7
Jumplead
7.8
Mobile optimization
Customer.io
10.0
Jumplead
4.6
Email deliverability reporting
Customer.io
8.0
Jumplead
7.3
List management
Customer.io
10.0
Jumplead
4.6
Triggered drip sequences
Customer.io
9.6
Jumplead
3.8
Landing pages
Customer.io
Jumplead
9.1

Reporting & Analytics

Customer.io
6.0
Jumplead
7.3
Dashboards
Customer.io
5.7
Jumplead
7.3
Standard reports
Customer.io
5.2
Jumplead
7.3
Custom reports
Customer.io
7.0
Jumplead
7.3

Lead Management

Customer.io
Jumplead
5.7
Lead nurturing
Customer.io
Jumplead
9.1
Lead scoring and grading
Customer.io
Jumplead
3.8
Data quality management
Customer.io
Jumplead
1.1
Automated sales alerts and tasks
Customer.io
Jumplead
9.1

Campaign Management

Customer.io
Jumplead
5.5
Calendaring
Customer.io
Jumplead
9.1
Event/webinar marketing
Customer.io
Jumplead
1.8

Social Media Marketing

Customer.io
Jumplead
9.1
Social sharing and campaigns
Customer.io
Jumplead
9.1
Social profile integration
Customer.io
Jumplead
9.0

Platform & Infrastructure

Customer.io
Jumplead
7.5
API
Customer.io
Jumplead
4.6
Role-based workflow & approvals
Customer.io
Jumplead
9.1
Customizability
Customer.io
Jumplead
7.2
Integration with Salesforce.com
Customer.io
Jumplead
9.1

Pros

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

Jumplead

  • Jumplead provides a great contact list database - You can assign contacts to different stages of the sales funnel, add different tags for different types of contact needs, add notes, see when contacts visit your website, how many times they visit, where they visit, and add auto-responder emails when contacts visit certain pages. Jumplead also provides users with hot leads lists of contacts that visit their via every day, once a week, once a month or never. The email notification is your choice.
  • Autoresponders and email blast - We send out multiple emails per month from 3 different accounts that we've started on Jumplead. (We can switch between all 3 accounts from one user interface.) With email and autoresponder emails we can set up schedules, automatic triggers, and see analytics with open rates, click through rates, deliveries, bounce back, unsubscribed and more.
  • Landing pages and lead generation forms - This are especially great because we can set up forms to capture contacts right from the Jumplead platform which makes all of the above functions more seamless.
  • Customer Service - Maybe I should have stated this one first. Matt and the rest of the team at Jumplead are, how do I say this, AMAZING! They have helped me figure out every question I have had, with attention to detail in explanation and with time sensitivity.
Melissa J. Rautenberg | TrustRadius Reviewer

Cons

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

Jumplead

  • Live chat needs some work. It is somewhat limited in functionality.
  • Contact management needs more flexibility to search, add, delete, and edit.
Charles Rogel | TrustRadius Reviewer

Likelihood to Renew

Customer.io

No score
No answers yet
No answers on this topic

Jumplead

Jumplead 9.1
Based on 1 answer
Works well, has features I need, competitive pricing, great support
Charles Rogel | TrustRadius Reviewer

Alternatives Considered

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

Jumplead

Jumplead is cheaper and leaner than "Confusionsoft" and makes a hell of a lot more sense than stapling 5 other software together.
AARON OPFELL » Grows Sales | TrustRadius Reviewer

Return on Investment

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

Jumplead

  • Provides our agency and our clients with a better, more efficient inbound marketing strategy. Platforms like HubSpot are too expensive and too complicated for what we need.
  • Lead gen forms, emails, contact updates and analytics can all be taken care of right inside the platform. It's convenient.
Melissa J. Rautenberg | TrustRadius Reviewer

Screenshots

Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Customer.io Editions & Modules

Additional Pricing Details
Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

Jumplead

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jumplead Editions & Modules

Edition
ExploreFree1
Solo$491
Starter$991
Pro$1991
Enterprise$2991
  1. Contacts
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer.io
9.2
Jumplead
9.1

Likelihood to Renew

Customer.io
Jumplead
9.1

Performance

Customer.io
Jumplead
9.1

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