Customer.io vs. Sugar Market
Customer.io vs. Sugar Market
Product | Rating | Most Used By | Product Summary | Starting Price |
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Customer.io | Small Businesses (1-50 employees) | Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year. | $100 per month | |
Sugar Market | Mid-Size Companies (51-1,000 employees) | Sugar Market (formerly Salesfusion) is a marketing automation solution built to work for the user. With a curated toolset that includes intuitive campaign builders, automations and reporting, the vendor says they focus on what matters most to marketers -- streamlining campaign creation, understanding engagement, improving conversion, and driving more revenue. Salesfusion was acquired by SugarCRM May 2019. | $750 per month |
Customer.io | Sugar Market | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation. | Prices listed are monthly subscription rates. Our packages include live support and training. Additional charges apply for contact databases above 10k, dedicated IPs, CRM integration and sandboxes. Please complete the form on our site to request a quote based on your specific needs. | ||||||||||||||
More Pricing Information |
Customer.io | Sugar Market | |
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Top Cons |
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Email & Online Marketing |
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Lead Management |
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Campaign Management |
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Social Media Marketing |
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Reporting & Analytics |
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Platform & Infrastructure |
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Customer.io | Sugar Market | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Vbout Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customer.io | Sugar Market | |
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Likelihood to Recommend | 9.8 (8 ratings) | 3.0 (7 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 8.2 (1 ratings) |
Customer.io | Sugar Market | |
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Likelihood to Recommend | Customer.io | SugarCRM |
Pros | Customer.io | SugarCRM |
Cons | Customer.io | SugarCRM |
Likelihood to Renew | Customer.io No answers on this topic | SugarCRM |
Support Rating | Customer.io No answers on this topic | SugarCRM |
Alternatives Considered | Customer.io | SugarCRM |
Return on Investment | Customer.io | SugarCRM |
ScreenShots | Customer.io Screenshots |