CustomGuide Interactive Training vs. Khan Academy vs. KnowBe4 Compliance Plus

Khan Academy is a great supplement for things you already have learned, or as a mid-level course (versus a deep dive or high school/university level course). It is great for a paced learning environment if you want to casually refresh yourself on a subject or learn something new. I don't think this should be a replacement for structured learning, or if you struggle in self-paced learning environments. There have been times I would like to have been able to ask a professional (like an instructor) when struggling with a subtopic, which is possible in a classroom setting.

Incentivized

The entire suite does well to accommodate any compliance training needs my organization has. It is easy to configure, maintain, and create reporting on. We have it enabled to be managed by our HR team for HR related trainings and our tech admins oversee any other requirements that our teams may have. Overall a solid product.

Incentivized

• The UI is great and easy to use.
• There is a broad selection of courses, subjects, and instructors.
• The classroom integration option is awesome.

Incentivized

• Easy to find training modules
• Modules are short enough to keep user attention span
• Material within those modules are easy to understand
• The quizzes aren't stressful to the point of fearing to fail
• Content stays fresh, modules retire and new ones that are updated are released

Incentivized

• On my iPad, to change the language of Khan, I need to change the language of my iPad in the settings
• It can be a bit messy and the category are a bit too generic, not enough per level category
• Sometimes the quizz are too simple, it would be nice to have an extra difficult one as a bonus

Incentivized

• perhaps some pre-built content packages as template starters would be helpful
• some better explanation of what features exist in which places and how they work
• content customization of what topics I want under my eyes and which I do not - to cut down on the selections ("Do not show this again" or "Hide this" or "Save as a Favorite")
• more functionality to save content topics into personal collections for later use

Incentivized

KnowBe4 Compliance Plus has been a reliable, easy-to-manage platform that checks a lot of boxes for us—security awareness, compliance, onboarding, and ongoing training. The content is well-made and accessible across departments, and it’s helped us build a stronger culture of accountability. The only reason it’s not a 10 is because we’d like a bit more customization around reporting and tighter integration with our existing systems. But overall, it’s been a strong investment and we fully expect to renew.

Incentivized

KnowBe4's bread and butter is end-user usability. Its designed to be completed by all individuals in your company, regardless of technical skills. We have maintenance crew members on our team that are able to complete this training directly on their tablets without any help from the IT team. I would give this an 11 out of 10 if possible

Incentivized

It's always available. We have rarely encountered any issues at all. The fact that we have an assigned account manager, ensures we are getting very rapid responses and acknowledgement. This person quickly escalates any issues to the technical team and we usually get a resolution within a day or two

Incentivized

Everything loads quite rapidly, and this has never been an issue. The automated summary reports that are sent to me remove me from even having to go run them. I love this platform. It's changed the way I work, and we have used a few different platforms in the past. Anybody looking should look no further. This is the best! Forget the rest.

Incentivized

I've only had to seek support one time. There was a glitch in one of my lessons and I submitted an email. The glitch was fixed by support within a few days, but I would've liked for it to be faster. However, I don't have a big complaint there because it is a free service.

Incentivized

Our Customer Success Manager is amazingly helpful and responsive. She meets with us every month to go over new features and help us with campaigns. Also, when we email her with questions, she usually turns around an answer in a couple of hours and never longer than a day. KnowBe4 Compliance Plus has dedicated people who really take care of their customers after the sale.

Incentivized

Great modules geared to adults

Incentivized

It was goood. It required tech support from both sides but it was not hard

Incentivized

I personally found Khan Academy much better suited for adult learning of difficult or larger topics. Not so much for smaller changes that can be communicated via email. But it was more engaging and I found the information easier to digest. Change management can be tough but with the right tools it can be a breeze.

Incentivized

KnowBe4 Compliance Plus has a massive an customizable library for a really fair price, where competition may charge more and include tools and features you may not use. I've felt that the depth of KnowBe4 Compliance Plus training library more than makes it worth a whole package. I feel that as an admin I have more insight and control over my security.

Incentivized

We love the variety of training available. The training is available in available in numerous languages for our international business. There is always new training is constantly being released. Our users find the training entertaining yet informative. We love pushing out training on a monthly basis and making it smaller chunks. This really resonates with our busy employees. It's great that we have so much selection and that it is broken down in small chunks. I get excited when I see new training. It really gives me comfort knowing that KnowBe4 is staying on top of current and evolving trends, and rapidly releasing content. AI is occurring almost everywhere we look these days, and it's great to see freshly released content coming out a very regular basis. Being able to target different divisions within our organization with targeted job specific training is a game changer. We even have our board of directors taking training designed for executives. The tracking and the reporting also really help show the improvement, and those that need more work. The fact that we can automate training that are launched when users start within our organization also eliminated the need for manual intervention, giving me my time back as an administrator

Incentivized

• It's has helped a lot of my coworkers to grasp some basic finance and computer science stuff when previously they have no idea.

Incentivized

• The time saved looking for, reviewing, distributing and tracking learning/training sessions has greatly reduced as we moved to KnowBe4 Compliance Plus Dashboard. Everything is in one place and new content comes out often.
• Individualized, train at your own pace, sessions have been a big plus for our employees. No more sitting in a classroom with others. They can now do it whenever it fits their schedule/workload.

Incentivized